Friends and Family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend our services to your friends and family if they needed similar care or treatment. This means every patient is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

For more information about the programme visit NHS England

Below are our latest results:

Friends and Family Test – Aug 2020

Daycases:

Total Eligible: 227

Total Replied: 104

Breakdown of response:

  1. Extremely likely: 96
  2. Likely: 8
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Lovely staff. Made to feel at ease.
  • Delighted with care
  • Kind staff, kind surgeon
  • Extreme care taken over Covid19
  • Perfect situation, very happy with op
  • Surgeon was lovely
  • Felt comfortable, cared for and confident.
  • Lovely staff
  • Proper job
  • A most professional and considerate treatment. I have been calmed and reassured, a great team

Result:   45.8%

Extremely likely or Likely: 100%

Outpatients:

Total Replied: 4

Breakdown of response:

  1. Extremely likely: 4
  2. Likely: 0
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Friendly, polite and answered all my questions
  • Cannot find no faults what so ever
  • Good caring team, excellent doctor and nurses. Very pleased and happy

Extremely likely or Likely: 100%

  • What our patients say:

    "Excellent friendly and supportive staff who put me at my ease – Thank you"

    January 2021

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    "All the staff were excellent and put me totally at ease."

    January 2021

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    "Very impressed with the speed and efficiency of the whole process. Standard of care was excellent."

    January 2021

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    "Brilliant service and attention."

    January 2021

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    "Very professional and competent, polite, humorous staff I have come across."

    January 2021

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    "The treatment I received from start to finish was first class. "

    January 2021

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    "Probus Surgical Centre is a credit to the NHS. Thank you one and all."

    January 2021

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