Friends and Family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend our services to your friends and family if they needed similar care or treatment. This means every patient is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

For more information about the programme visit NHS England

Below are our latest results:

Friends and Family Test – Jan 2017

Daycases:

Total Eligible: 178

Total Replied: 77

Breakdown of response:

  1. Extremely likely: 73
  2. Likely: 4
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Made me feel very welcome and a kind, caring, gentle, attitude & very good treatment.
  • Clean, efficient, friendly
  • Excellent staff and support
  • Very friendly and helpful informative staff
  • Professional and clean knowledgeable staff
  • Simple and efficient
  • Very helpful and reassuring. Thank you.
  • Lovely friendly staff throughout, fantastic surgeon, put me at ease and helped me to relax
  • Friendly and patient focussed team. Professional attitude, clean surroundings and excellent caring staff
  • Wonderful care from nurses. Friendly, relaxing atmosphere. Magic results from surgeon
  • The kindness and care shown by all staff. Well informed of each stage of procedure. A happy atmosphere and smiling staff. Made completely at ease. Thank you so much.
  • Prompt, friendly, professional at all times. Extremely nice to have a coffee afterwards.
  • Very nice people, I was looked after by nurses. Really nice. Thank you.

Result:   43.3%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 198

Total Replied: 10

Breakdown of response:

  1. Extremely likely: 4
  2. Likely: 5
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 1

A selection of comments made by patients:

  • Lovely surgeon and staff
  • Prompt appointments, pleasant waiting area
  • Friendly place

Result: 5%

Extremely likely or Likely: 100%

Friends and Family Test – Feb 2017

Daycases:

Total Eligible: 198

Total Replied: 66

Breakdown of response:

  1. Extremely likely: 62
  2. Likely: 4
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Very professional and reassuring, made me comfortable and at ease
  • Amazing staff. From staff to finish, a great team
  • Brilliant treatment, staff very helpful
  • Everyone was kind and helpful
  • Made me feel relaxed. Staff friendly and courteous. Thank you very much.
  • Very professional and friendly, and a quick, efficient procedure
  • Very professional. Kind, friendly, reassuring. Explained everything fully.
  • Excellent Nurse and Doctor. Made me feel at ease
  • Lovely friendly, relaxed atmosphere. Waiting time for appointment was very quick.
  • A pleasant and relaxed surgery team, very clean and professional.
  • Excellent service and very good staff. Very sensitive to needs.

Result:  33.3%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 235

Total Replied: 18

Breakdown of response:

  1. Extremely likely: 15
  2. Likely: 2
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 1

A selection of comments made by patients:

  • Local, friendly and efficient
  • Seen quickly and all very efficient
  • Staff were cool
  • Prompt service, polite staff, good care pre & post op
  • Very efficient, professional treatment

Result: 7%

Extremely likely or Likely: 94%

  • What our patients say:

    "Efficent, Courteous and reasurring treatment from all staff"

    September 2017

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    "Extremely good service, sympathic and friendly staff. Good time keeping"

    September 2017

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    "Excellent Service"

    September 2017

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    "The treatment and care was excellent"

    September 2017

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    "Very friendly, professional and lots of information given"

    September 2017

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    "Great service, friendly, helpful staff. "

    September 2017

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