2016 Friends and Family Results

Friends and Family Test – Jan 2016

Daycases:

Total Eligible: 198

Total Replied:  163

Breakdown of response:

  1. Extremely likely: 154
  2. Likely: 9
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Painless op and kind staff
  • Everyone was lovely and helpful
  • X4 ops here – all good, excellent people/patient skills/rapport/feedback etc
  • Clean, lovely staff, helpful A++++
  • Staff were incredible
  • Good views, waiting room excellent, reception very good
  • Nicely treated
  • Friendly and efficient staff
  • Friendly and lovely treatment
  • Good treatment, friendly
  • Staff very friendly and put you at ease, very nice atmosphere
  • V efficient treatment in calm and friendly atmosphere
  • Polite and informative
  • Appointment on time, professional and friendly staff
  • Everyone very friendly and no problems at all
  • Care and operation was very class
  • Brilliant staff, very helpful
  • Happy with everything
  • Friendly atmosphere
  • Staff so friendly and made to feel so comfortable. Took away the stress
  • The kindness from everyone was amazing
  • It is so more relaxed and pleasant than having to go to hospital. Everyone is so friendly and efficient
  • Excellent staff and care
  • Very well looked after
  • Friendly and professional
  • The doctor and nurse was extremely kind and helpful
  • Wonderful treatment I have had
  • Very very good
  • Friendly staff/clean building
  • Superb service
  • Excellent and friendly service

Result:  82.3%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 294

Total Replied: 56

Breakdown of response:

  1. Extremely likely: 54
  2. Likely: 1
  3. Neutral: 1
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Very friendly place
  • Very good service, no problem
  • Very efficient and pleasant
  • Very good experience all round
  • You are treated in a thoroughly professional and considerate manner
  • I am so pleased with the service I have had here
  • Very friendly and informative
  • Very good treatment and very good attendance by staff
  • So efficient – already recommended
  • Highly satisfied with service
  • Exceptional combination of friendliness, cleanliness and efficiency
  • Helpful and friendly
  • Professional friendly, fast service – really impressed
  • Friendly and professional service
  • Excellent service, friendly
  • Everyone is friendly and helpful, giving reassurance and a very relaxed atmosphere
  • Pleasant staff, excellent service
  • Prompt service, no waiting, polite staff

Result: 19%

Extremely likely or Likely: 100%

Friends and Family Test – Feb 2016

Daycases:

Total Eligible: 191

Total Replied:  171

Breakdown of response:

  1. Extremely likely: 160
  2. Likely: 10
  3. Neutral: 0
  4. Unlikely: 1
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Very pleasant and helpful
  • First class service
  • Excellent professional treatment and care – pleasant surroundings and easy parking
  • Very friendly and comforting staff, very efficient
  • Pleased with service
  • Very satisfied, wonderful service
  • First class treatment
  • All staff are friendly and helpful and put me at ease. Highly recommended
  • Very friendly staff. Made me feel at ease throughout the entire operation
  • Staff 100%, all on time, nothing too much trouble
  • Extremely well organised, friendly efficient staff, comfortable, good coffee
  • Staff amazing, made me feel welcome and at ease, very professional
  • Small, friendly, easy parking
  • Received a prompt appt, very relaxed and staff very good
  • Lovely staff, good parking
  • A wonderful facility, staff excellent, family waiting rooms have all things provided
  • Excellent care
  • Great staff, welcoming, good centre and parking
  • Absolute superb in every department
  • Very professional job
  • Staff are very helpful, and pleasant. Very efficient and kind
  • All in one visit, excellent care
  • Very good care
  • Very convenient. Parking is easy and not too busy
  • Clean and friendly environment
  • Friendly atmosphere
  • Very reassuring and professional staff

Result:  89.5%

Extremely likely or Likely: 99%

Outpatients:

Total Eligible: 318

Total Replied: 67

Breakdown of response:

  1. Extremely likely: 55
  2. Likely: 8
  3. Neutral: 2
  4. Unlikely:
  5. Extremely unlikely:
  6. Don’t know: 2

A selection of comments made by patients:

  • Clean, helpful and pleasant staff
  • Smaller and more personal treatment
  • Excellent swift service given with friendly staff
  • Very friendly and professional
  • Prompt diagnosis and response to my problems, full discussion of options explained to me at referral, no delays in treatment
  • Excellent treatment – relaxed and friendly atmosphere, must nicer than having to go to a hospital
  • Very efficient and quick
  • Excellent service and no pay parking
  • Was seen very quickly, procedure explained very clearly and follow up very swift
  • Fantastic treatment
  • Very satisfied
  • Excellent service, very efficient and friendly
  • Reliable, caring and efficient
  • Friendly, efficient, easy parking
  • Good service, professional clean establishment and lovely staff and doctor
  • Lovely staff and fantastic surgeon
  • The staff are all so friendly and put you at ease and the operation was a great success. Thank you.
  • They did a great job
  • Very good facilities and medical staff
  • Very well treated, everything explained very well
  • Very good
  • The treatment received here over thirty plus years has been excellent
  • Excellent care throughout
  • Very friendly and very good treatment
  • Always very pleased, excellent care given
  • Excellent services
  • Excellent service, high quality and top staff
  • Staff do polite and charming. Surgeon has made me see properly again
  • Very good and the care is excellent
  • Very professional
  • Nice atmosphere
  • Good staff, care and attention before and after operation. Good communication before procedure and after care at home.
  • The care was first class
  • Friendly atmosphere, feel very comfortable
  • Excellent service, well done all round
  • Great service, from time of operations
  • Very nice staff
  • Because of the good attitude of the staff
  • Excellent service and care

Result: 21%

Extremely likely or Likely: 94%

Friends and Family Test – Mar 2016

Daycases:

Total Eligible: 199

Total Replied:  156

Breakdown of response:

  1. Extremely likely: 145
  2. Likely: 10
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 1

A selection of comments made by patients:

  • Confidence in surgeon and staff
  • All staff very helpful and kind
  • Clean and pleasant surroundings, quick and efficient system. Friendly and reassuring staff
  • Warm and friendly
  • Appointment to suit, very good staff, very clean, everything explained well, very efficient
  • Quick, friendly and helpful
  • Excellent care, kindness, full explanation, friendly
  • Very efficient, friendly, excellent
  • Fantastic
  • Nice friendly atmosphere, no waiting around
  • Staff are informative, extremely pleasant and reassuring, efficient. Excellent service
  • Good job
  • Very well looked after, very efficient
  • Very good care
  • Environment, friendly, helpful and attentive, staff professional competent, punctual
  • Efficient and kind
  • Helpful staff, very personal service
  • Very friendly and helpful staff
  • Kept me nice and calm
  • Outcome brilliant , staff excellent
  • Very good and friendly
  • Pleasant and efficient
  • Caring, efficient and put my mind at rest, thank you
  • Very good treatment
  • Everybody is so nice
  • Excellent service
  • Everyone was so kind and efficient
  • Brilliant people
  • The doctors and nurses were very helpful and cheerful
  • Because of the staff, marvellous and a delight
  • Really good treatment from everybody
  • Good reviews and practice. Everyone is pleasant
  • First class treatment
  • Very friendly staff, good treatment
  • Everyone was efficient, kind and helpful
  • Very friendly and convenient
  • Pleasant staff, easy to get to, on a bus route but also easy to park
  • Pleasant staff, nice surroundings
  • Very efficient and informative. Brilliant
  • Friendly, informative, great experience

Result:  78.3%

Extremely likely or Likely: 99.3%

Outpatients:

Total Eligible: 317

Total Replied: 55

Breakdown of response:

  1. Extremely likely: 51
  2. Likely: 4
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • I have always had good treatment at Probus
  • Very efficient
  • Excellent service, lovely helpful staff. Very professional, love the waiting room
  • Excellent attention and care
  • Good service with a smile
  • Very friendly and professional
  • Such a good experience
  • Friendly and professional
  • Friendly, informative staff, no waiting time
  • Very friendly and helpful
  • Very helpful
  • Friendly, pleasant place and people
  • Very easy to attend and quick to be seen
  • Polite receptionist, clean toilets, tidy waiting room. Modern surgery
  • 1st class treatment, everyone very helpful
  • Lovely staff, quick appts
  • Always very helpful
  • Convenience
  • So far, so good
  • Excellent service
  • Clear concise description of problem
  • Efficient and very friendly service. Also very informative without being overwhelming, well done
  • I am very satisfied
  • Efficient and kind
  • Very professional but also friendly and efficient medical team
  • Pleasant surrounding and courteous caring staff
  • Staff polite and helpful

Result: 17%

Extremely likely or Likely: 100%

Friends and Family Test – April 2016

Daycases:

Total Eligible: 195

Total Replied:  125

Breakdown of response:

  1. Extremely likely: 120
  2. Likely: 5
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • If I had to give marks out of 10 for service, staff etc, I would give 11 out of 10. At every stage of my visit and the removing of my cataract was excellent
  • absolutely excellent care
  • very pleasant, safe atmosphere. chatty and smiley staff, thank you
  • very polite and lovely doctors/nurses. Make you feel comfortable
  • excellent friendly experience, very professional and thorough
  • very friendly, helpful and informative
  • great efficiency and care from start to finish
  • warm welcome, doctors and staff all excellent
  • fantastic team in all aspects
  • friendly staff, lovely clean and warm surgery
  • the care package was excellent and the surgeon was excellent and caring
  • brilliant care given, step by step information
  • because of the attention I received as soon as I entered the door – for the friendliness of the nurses and surgeon
  • super service, team of staff were great. Would recommend, Doctor was so good explaining everything
  • cannot fault the treatment I received today, a friend recommended Probus Surgical Centre
  • friendly atmosphere, treated perfectly, good conversation and good ambiance.

Result: 64.1%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 265

Total Replied: 58

Breakdown of response:

  1. Extremely likely: 47
  2. Likely: 10
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 1

A selection of comments made by patients:

  • Excellent welcome by the reception, caring and excellent explanations by the nursing staff and consultant. thank you
  • very well looked after
  • extremely friendly and informative staff
  • an enjoyable experience
  • very helpful and efficient
  • always very professional
  • quick and informative appointment, friendly staff
  • very good advise on treatment
  • all round excellence of your friendly, caring and professional team
  • more convenient than Treliske, more relaxed atmosphere
  • very quick, efficient and friendly service
  • swift and efficient service with well informed and friendly staff

Result: 21.8%

Extremely likely or Likely: 98.2%

Friends and Family Test – May 2016

Daycases:

Total Eligible: 192

Total Replied: 104

Breakdown of response:

  1. Extremely likely: 97
  2. Likely: 6
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 1

A selection of comments made by patients:

  • lovely staff, made me feel at ease.
  • everyone friendly and kind
  • All the times I have been coming here, I have been greeted with a smile. Doctor explained everyone simply
  • lovely nurse held my hand even though I squeezed it hard. Made me feel very relaxed
  • very well looked after and extremely friendly
  • professional care and assistance and very friendly. It really helps to put you at ease.
  • amazing care, recommend to anyone
  • the professionalism and care were excellent, well done
  • looked after extremely well and nurses were out of this world
  • more relaxed atmosphere and good time keeping
  • everything has run smoothly. Pleasant experience

Result:  54.1%

Extremely likely or Likely: 99%

Outpatients:

Total Eligible: 251

Total Replied:31

Breakdown of response:

  1. Extremely likely: 26
  2. Likely: 4
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 1

A selection of comments made by patients:

  • Lovely staff always willing to help, very good doctors and good at their job
  • they make you feel welcome and listen to you
  • very friendly and helpful
  • Excellent welcome – made to feel at ease – comfortable area for waiting, information very clear with indication of future action.
  • very happy with the way I was dealt with
  • kindness and understanding
  • very helpful and informative
  • helpful and polite
  • very kind and understanding and listens to what you have to say, very efficient
  • very good explanation of procedure
  • good manner, very helpful and explained everything
  • the surgeon and nurses are amazing, such friendly staff
  • very professional, made me very welcome and relaxed

Result: 12.3%

Extremely likely or Likely: 96.7%

Friends and Family Test – June 2016

Daycases:

Total Eligible: 214

Total Replied:  192

Breakdown of response:

  1. Extremely likely: 182
  2. Likely: 8
  3. Neutral: 1
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 1

A selection of comments made by patients:

  • friendly welcome to make you feel at ease
  • fast, efficient referral and friendly staff
  • quick and comfortable
  • easy, simple procedure. very informative from start to finish
  • very good care and efficiency and very good cup of tea
  • well looked after, the procedure was well explained and done, lovely clinic.
  • fantastic staff, very friendly, made to feel at ease
  • completely satisfied with treatment received today, thank you very much
  • free parking always a bonus!, friendly welcome at Reception, procedure carried out there and then by Surgeon, who was lovely. very impressed with the whole experience.
  • everyone so caring, courteous, efficient and everywhere so clean, bright and new looking
  • very easy to get to and all the staff are helpful and professional and caring
  • friendly staff, feel welcome, high quality patient care
  • friendly and approachable staff, environment top class, good guidance
  • having used the centre before, the service is first class
  • All staff very friendly, made me feel totally at ease, I would have no problem telling other people to come here. thank you.

Result:  89.7%

Extremely likely or Likely: %

Outpatients:

Total Eligible: 341

Total Replied: 69

Breakdown of response:

  1. Extremely likely: 56
  2. Likely: 13
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • All staff very pleasant
  • professional service, very efficient
  • very informative and professional, put at ease
  • staff very friendly and efficient
  • appointment arranged very quick in very pleasant and comfortable surroundings with friendly and efficient staff
  • positive attitude and prompt service
  • staff extremely kind and efficient
  • everyone very pleasant and helpful
  • easy to get to, lovely facilities, great staff. Free parking, small and personal feeling
  • well looked after, nice environment
  • straight forward with easy access
  • quick and efficient service; friendly staff who explained the procedure thoroughly
  • extremely friendly staff and efficient
  • good all round appointment, satisfied with outcome.

Result: 20.2%

Extremely likely or Likely: 100%

Friends and Family Test – July 2016

Daycases:

Total Eligible: 194

Total Replied:  132

Breakdown of response:

  1. Extremely likely: 125
  2. Likely: 7
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Lovely people, completely relaxed during procedure. Many thanks to all
  • Relaxing, friendly professional service
  • Excellent treatment, lovely people in the surgery
  • Very professional and friendly
  • Always made welcome and ops always successful
  • Everything went well, all nice and cheerful. Been here before so happy to come back
  • I have been very well looked after, thank you
  • Everything very efficient, staff very friendly, caring and helpful
  • 3 excellent surgical staff, very pleasant- made the operation very relaxing
  • Exceptionally helpful advice and treatment
  • Everything was straight forward
  • Brilliant staff, excellent
  • Kind, pain free, very nice staff
  • Very helpful, everything they did was fully explained to me
  • Everyone was kind and helpful, thank you
  • Really good attention and everything explained all the time
  • Very reassuring and caring. Efficient and informative. Thank you
  • Lovely place, lovely people, amazing procedure, put well at ease. Brilliant
  • Efficiency, kindness, friendly – gave me confidence
  • Lovely people, efficient and clean place.

Result:  68%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 273

Total Replied: 59

Breakdown of response:

  1. Extremely likely: 50
  2. Likely: 8
  3. Neutral: 0
  4. Unlikely: 1
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • The doctors and staff were very obliging and pleasant
  • Very comprehensive and good advice
  • Felt at ease
  • Very friendly helpful staff
  • Excellent people skills and attention to detail
  • Friendly and knowledgeable
  • Very competent and comforting about procedures
  • Appreciate the v caring and friendly approach
  • Close and convenient, friendly staff, free parking
  • Very quick and competent service
  • Friendly and efficient personal service
  • I have had expert treatment and feel that the centre is very pleasant and friendly
  • Very good service from the moment we walked through the door

Result: 21.6%

Extremely likely or Likely: 98.3%

Friends and Family Test – August 2016

Daycases:

Total Eligible: 226

Total Replied:  167

Breakdown of response:

  1. Extremely likely: 155
  2. Likely: 11
  3. Neutral: 1
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Everyone so friendly, making it a calm environment. Can’t do enough for me
  • A relaxing experience
  • Fantastic team, who make you very relaxed and who are very informative
  • Felt at ease, extremely pleasant nurses etc.
  • Very helpful friendly caring staff who clearly explained procedure and follow up. Tea very welcome too
  • General friendliness and reassurance
  • Calm efficient staff, same for procedure
  • I was briefed fully at every stage of the procedure
  • Well attended to and looked after. Very pleased with my treatment
  • Extremely efficient and smooth running procedure
  • Very efficient and relaxed atmosphere. Very caring staff
  • Very helpful, polite staff, nothing any trouble
  • Made to feel at ease and everything explained
  • Brilliant advice. Fast, effective treatment. Doctors & Staff with a sense of humour.
  • Everyone was so pleasant and helpful. Such a pleasure to come here for an excellent service.
  • Looked after well. Everyone really friendly
  • I was extremely nervous about the procedure & am amazed at the speed and general overall treatment. Thank you all.
  • Because of the excellent care I received from all the staff.
  • Friendly, helpful staff, very clean environment. Thoroughly good treatment all round.

Result:  73.9%

Extremely likely or Likely: 99.4%

Outpatients:

Total Eligible: 307

Total Replied: 64

Breakdown of response:

  1. Extremely likely: 57
  2. Likely: 0
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Lovely surgery and very kind staff
  • All the staff were so kind and helpful
  • Excellent service
  • Friendly and a quick service
  • Seen on time and outcome satisfactory
  • Easy parking, pleasant atmosphere, nice receptionist
  • Good prompt service
  • Very helpful, answered all my questions honestly
  • Happy with consultation, well discussed with concerns I had, made more clear
  • Very friendly & helpful & efficient
  • Friendly, welcome and excellent efficient service
  • Helpful, friendly and professional
  • Amazing care and attention given to patients
  • Pleasant, friendly, stress free, easy parking
  • Very pleased with service provided
  • All the staff are so helpful and reassuring
  • Lovely surrounding, helpful staff and great atmosphere
  • Seen immediately, extremely professional examination

Result: 20.8%

Extremely likely or Likely: 100%

Friends and Family Test – Sept 2016

Daycases:

Total Eligible: 177

Total Replied: 106

Breakdown of response:

  1. Extremely likely: 98
  2. Likely: 8
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Lovely surgery and staff are very nice, make you feel comfortable
  • Everything is brilliant, very friendly and the place is lovely
  • Very friendly and professional
  • The surgery itself is lovely and all staff I encountered were brilliant
  • Friendly, efficient and informative
  • Relaxed friendly atmosphere, good communication.
  • Everything was lovely and very nice, very good all round
  • Procedure carried out with a smile and happy surgical team, made the whole experience less traumatic than expected
  • Very friendly and helpful staff. Really put me at ease
  • Extremely professional
  • Such wonderful, professional personal, care, thank you very much
  • Very friendly, reassuring and professional staff.

Result:   59.9%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 269

Total Replied: 37

Breakdown of response:

  1. Extremely likely: 33
  2. Likely: 4
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Nice building, good friendly staff and relaxed atmosphere
  • From start to finish pleasant and professional staff and surroundings
  • New/clean GP Surgical Centre, loads of information and big waiting room. Great doctors/care thank you.
  • Fast friendly service
  • Its local and waiting list not too long
  • Extremely prompt and helpful
  • Friendly and helpful
  • Extremely helpful staff, good location
  • Very friendly and in a lovely place
  • Very helpful and made my appointment go extremely smoothly and put me at ease a lot.
  • Efficient, local, friendly and wonderful
  • Nice quiet surgery, doctors and nurses very pleasant and helpful
  • Friendly helpful staff. Nurses lovely, felt relaxed
  • Everyone was very helpful and polite

Result: 14%

Extremely likely or Likely: 100%

Friends and Family Test – Oct 2016

Daycases:

Total Eligible: 188

Total Replied: 97

Breakdown of response:

  1. Extremely likely: 92
  2. Likely: 4
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 1

A selection of comments made by patients:

  • Friendly, professional, considerate and caring staff
  • Staff wonderful, couldn’t ask for more. Excellent
  • Care, friendliness and helpfulness of the staff
  • Because everyone is so friendly and comforting
  • No wait for appointment or the procedure
  • Speed of service and attitude of staff
  • Because all the staff are extremely kind and patient
  • Efficient staff, kind, clean and ease of location
  • Excellent service, everyone helpful and friendly. Much appreciated
  • Very quick and efficient, staff kind and helpful.
  • Put at ease from start to finish.

Result:   51.6%

Extremely likely or Likely: 99%

Outpatients:

Total Eligible: 265

Total Replied: 40

Breakdown of response:

  1. Extremely likely: 34
  2. Likely: 6
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Convenient, less impersonal than large hospitals but excellent care and efficiency.
  • Prompt, attentive and professional & friendly
  • Very friendly people at the surgery. Appointment was running late, but I was kept well informed.
  • Efficient, friendly and informative. Prompt.
  • Excellent treatment and admin
  • On time, quick and efficient
  • This is my 3rd visit, staff are always very helpful and friendly. It is always very clean and tidy.
  • Very friendly and helpful. Everything explained clearly.
  • Very efficient surgery and very knowledgeable staff. Everything went very well. It all feels like a private practice.

Result: 15%

Extremely likely or Likely: 100%

Friends and Family Test – Nov 2016

Daycases:

Total Eligible: 215

Total Replied: 106

Breakdown of response:

  1. Extremely likely: 101
  2. Likely: 3
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 2

A selection of comments made by patients:

  • Excellent car parking, reception very good. Treatment quick and good.
  • Very friendly and helpful. Made me feel comfortable
  • Very efficient service and free parking
  • Excellent, efficient, on time, friendly, kind caring service
  • The friendliness of the staff. Having the procedure so well explained. Beautiful surroundings
  • Friendly, helpful, caring and prompt
  • Positive experience from booking to pre and post op. Excellent.
  • Everything done with the most careful attention and pleasure.
  • Everyone is wonderful. Made to feel at ease. Thank you.
  • Excellent and efficient service. Relaxed and calm atmosphere.
  • Efficient, friendly and understanding

Result:  49.3%

Extremely likely or Likely: 98%

Outpatients:

Total Eligible: 283

Total Replied: 33

Breakdown of response:

  1. Extremely likely: 31
  2. Likely: 2
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Professional but friendly
  • Very helpful, proactive and reassuring
  • Very informative quick and helpful
  • Efficient, polite and very professional staff
  • Very friendly staff and extremely professional. Best waiting room of any surgery I have visited.
  • Friendly, relaxed atmosphere in pleasant surroundings
  • Fast, efficient and lots of information.

Result: 11.7%

Extremely likely or Likely: 100%

Friends and Family Test – Dec 2016

Daycases:

Total Eligible: 174

Total Replied: 72

Breakdown of response:

  1. Extremely likely: 67
  2. Likely: 5
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Very friendly and professional experience
  • Good service, friendly people and very quick
  • Friendly, helpful and caring staff
  • Friendly service and pain free surgery
  • Staff put me at ease and very helpful. First class care. Can’t thank you enough
  • Good care in a friendly atmosphere, procedure well explained and felt in safe hands during operation
  • Wonderful environment, lovely staff and excellent parking facility
  • Great atmosphere, very nice staff, couldn’t have been better.
  • Very efficient. Helped me to relax throughout the procedure
  • Very friendly and up to date facilities
  • Delighted with the service and attention to detail. Thank you
  • Couldn’t be better treatment
  • Everything went well. Staff courteous and looked after me well
  • Everyone was very helpful and I could not have asked for more.

Result:   41.4%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 222

Total Replied: 25

Breakdown of response:

  1. Extremely likely: 22
  2. Likely: 3
  3. Neutral: 0
  4. Unlikely: 0
  5. Extremely unlikely: 0
  6. Don’t know: 0

A selection of comments made by patients:

  • Quick appointment, informative referral, lovely staff.
  • Efficient service and ideal for myself living in Probus
  • On time, polite and prompt
  • Quick, professional, straight to the point approach
  • Outstanding care and professional service as standard
  • Great staff in the surgical centre. Very happy with my treatment
  • Very satisfied with the service I have received

Result: 11.2%

Extremely likely or Likely: 100%

  • What our patients say:

    "Staff, Doctors, Nurses are all very helpful and professional. I am very thankful for their help"

    September 2019

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    "Many thanks for your skill and reassurance following my cataract operation. Thanks to you I can see clearly now – success – colours "

    September 2019

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    "Thanks for making me feel so relaxed and cared for during my hernia op. You and your team are AMAZING and I am healing well."

    September 2019

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    "Everything first class – THAK YOU"

    September 2019

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    "Excellent, friendly attention to detail"

    September 2019

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    "First class professionalism, care and efficiency – it was the NHS at its best."

    September 2019

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