2016 Friends and Family Results

Friends and Family Test – Jan 2016

Daycases:

Total Eligible: 198

Total Replied:  163

Breakdown of response:

1. Extremely likely: 154
2. Likely: 9
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Painless op and kind staff
• Everyone was lovely and helpful
• X4 ops here – all good, excellent people/patient skills/rapport/feedback etc
• Clean, lovely staff, helpful A++++
• Staff were incredible
• Good views, waiting room excellent, reception very good
• Nicely treated
• Friendly and efficient staff
• Friendly and lovely treatment
• Good treatment, friendly
• Staff very friendly and put you at ease, very nice atmosphere
• V efficient treatment in calm and friendly atmosphere
• Polite and informative
• Appointment on time, professional and friendly staff
• Everyone very friendly and no problems at all
• Care and operation was very class
• Brilliant staff, very helpful
• Happy with everything
• Friendly atmosphere
• Staff so friendly and made to feel so comfortable. Took away the stress
• The kindness from everyone was amazing
• It is so more relaxed and pleasant than having to go to hospital. Everyone is so friendly and efficient
• Excellent staff and care
• Very well looked after
• Friendly and professional
• The doctor and nurse was extremely kind and helpful
• Wonderful treatment I have had
• Very very good
• Friendly staff/clean building
• Superb service
• Excellent and friendly service

Result:  82.3%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 294

Total Replied: 56

Breakdown of response:

1. Extremely likely: 54
2. Likely: 1
3. Neutral: 1
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Very friendly place
• Very good service, no problem
• Very efficient and pleasant
• Very good experience all round
• You are treated in a thoroughly professional and considerate manner
• I am so pleased with the service I have had here
• Very friendly and informative
• Very good treatment and very good attendance by staff
• So efficient – already recommended
• Highly satisfied with service
• Exceptional combination of friendliness, cleanliness and efficiency
• Helpful and friendly
• Professional friendly, fast service – really impressed
• Friendly and professional service
• Excellent service, friendly
• Everyone is friendly and helpful, giving reassurance and a very relaxed atmosphere
• Pleasant staff, excellent service
• Prompt service, no waiting, polite staff

Result: 19%

Extremely likely or Likely: 100%

Friends and Family Test – Feb 2016

Daycases:

Total Eligible: 191

Total Replied:  171

Breakdown of response:

1. Extremely likely: 160
2. Likely: 10
3. Neutral: 0
4. Unlikely: 1
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Very pleasant and helpful
• First class service
• Excellent professional treatment and care – pleasant surroundings and easy parking
• Very friendly and comforting staff, very efficient
• Pleased with service
• Very satisfied, wonderful service
• First class treatment
• All staff are friendly and helpful and put me at ease. Highly recommended
• Very friendly staff. Made me feel at ease throughout the entire operation
• Staff 100%, all on time, nothing too much trouble
• Extremely well organised, friendly efficient staff, comfortable, good coffee
• Staff amazing, made me feel welcome and at ease, very professional
• Small, friendly, easy parking
• Received a prompt appt, very relaxed and staff very good
• Lovely staff, good parking
• A wonderful facility, staff excellent, family waiting rooms have all things provided
• Excellent care
• Great staff, welcoming, good centre and parking
• Absolute superb in every department
• Very professional job
• Staff are very helpful, and pleasant. Very efficient and kind
• All in one visit, excellent care
• Very good care
• Very convenient. Parking is easy and not too busy
• Clean and friendly environment
• Friendly atmosphere
• Very reassuring and professional staff

Result:  89.5%

Extremely likely or Likely: 99%

Outpatients:

Total Eligible: 318

Total Replied: 67

Breakdown of response:

1. Extremely likely: 55
2. Likely: 8
3. Neutral: 2
4. Unlikely:
5. Extremely unlikely:
6. Don’t know: 2

A selection of comments made by patients:

• Clean, helpful and pleasant staff
• Smaller and more personal treatment
• Excellent swift service given with friendly staff
• Very friendly and professional
• Prompt diagnosis and response to my problems, full discussion of options explained to me at referral, no delays in treatment
• Excellent treatment – relaxed and friendly atmosphere, must nicer than having to go to a hospital
• Very efficient and quick
• Excellent service and no pay parking
• Was seen very quickly, procedure explained very clearly and follow up very swift
• Fantastic treatment
• Very satisfied
• Excellent service, very efficient and friendly
• Reliable, caring and efficient
• Friendly, efficient, easy parking
• Good service, professional clean establishment and lovely staff and doctor
• Lovely staff and fantastic surgeon
• The staff are all so friendly and put you at ease and the operation was a great success. Thank you.
• They did a great job
• Very good facilities and medical staff
• Very well treated, everything explained very well
• Very good
• The treatment received here over thirty plus years has been excellent
• Excellent care throughout
• Very friendly and very good treatment
• Always very pleased, excellent care given
• Excellent services
• Excellent service, high quality and top staff
• Staff do polite and charming. Surgeon has made me see properly again
• Very good and the care is excellent
• Very professional
• Nice atmosphere
• Good staff, care and attention before and after operation. Good communication before procedure and after care at home.
• The care was first class
• Friendly atmosphere, feel very comfortable
• Excellent service, well done all round
• Great service, from time of operations
• Very nice staff
• Because of the good attitude of the staff
• Excellent service and care

Result: 21%

Extremely likely or Likely: 94%

Friends and Family Test – Mar 2016

Daycases:

Total Eligible: 199

Total Replied:  156

Breakdown of response:

1. Extremely likely: 145
2. Likely: 10
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 1

A selection of comments made by patients:

• Confidence in surgeon and staff
• All staff very helpful and kind
• Clean and pleasant surroundings, quick and efficient system. Friendly and reassuring staff
• Warm and friendly
• Appointment to suit, very good staff, very clean, everything explained well, very efficient
• Quick, friendly and helpful
• Excellent care, kindness, full explanation, friendly
• Very efficient, friendly, excellent
• Fantastic
• Nice friendly atmosphere, no waiting around
• Staff are informative, extremely pleasant and reassuring, efficient. Excellent service
• Good job
• Very well looked after, very efficient
• Very good care
• Environment, friendly, helpful and attentive, staff professional competent, punctual
• Efficient and kind
• Helpful staff, very personal service
• Very friendly and helpful staff
• Kept me nice and calm
• Outcome brilliant , staff excellent
• Very good and friendly
• Pleasant and efficient
• Caring, efficient and put my mind at rest, thank you
• Very good treatment
• Everybody is so nice
• Excellent service
• Everyone was so kind and efficient
• Brilliant people
• The doctors and nurses were very helpful and cheerful
• Because of the staff, marvellous and a delight
• Really good treatment from everybody
• Good reviews and practice. Everyone is pleasant
• First class treatment
• Very friendly staff, good treatment
• Everyone was efficient, kind and helpful
• Very friendly and convenient
• Pleasant staff, easy to get to, on a bus route but also easy to park
• Pleasant staff, nice surroundings
• Very efficient and informative. Brilliant
• Friendly, informative, great experience

Result:  78.3%

Extremely likely or Likely: 99.3%

Outpatients:

Total Eligible: 317

Total Replied: 55

Breakdown of response:

1. Extremely likely: 51
2. Likely: 4
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• I have always had good treatment at Probus
• Very efficient
• Excellent service, lovely helpful staff. Very professional, love the waiting room
• Excellent attention and care
• Good service with a smile
• Very friendly and professional
• Such a good experience
• Friendly and professional
• Friendly, informative staff, no waiting time
• Very friendly and helpful
• Very helpful
• Friendly, pleasant place and people
• Very easy to attend and quick to be seen
• Polite receptionist, clean toilets, tidy waiting room. Modern surgery
• 1^st class treatment, everyone very helpful
• Lovely staff, quick appts
• Always very helpful
• Convenience
• So far, so good
• Excellent service
• Clear concise description of problem
• Efficient and very friendly service. Also very informative without being overwhelming, well done
• I am very satisfied
• Efficient and kind
• Very professional but also friendly and efficient medical team
• Pleasant surrounding and courteous caring staff
• Staff polite and helpful

Result: 17%

Extremely likely or Likely: 100%

Friends and Family Test – April 2016

Daycases:

Total Eligible: 195

Total Replied:  125

Breakdown of response:

1. Extremely likely: 120
2. Likely: 5
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• If I had to give marks out of 10 for service, staff etc, I would give 11 out of 10. At every stage of my visit and the removing of my cataract was excellent
• absolutely excellent care
• very pleasant, safe atmosphere. chatty and smiley staff, thank you
• very polite and lovely doctors/nurses. Make you feel comfortable
• excellent friendly experience, very professional and thorough
• very friendly, helpful and informative
• great efficiency and care from start to finish
• warm welcome, doctors and staff all excellent
• fantastic team in all aspects
• friendly staff, lovely clean and warm surgery
• the care package was excellent and the surgeon was excellent and caring
• brilliant care given, step by step information
• because of the attention I received as soon as I entered the door – for the friendliness of the nurses and surgeon
• super service, team of staff were great. Would recommend, Doctor was so good explaining everything
• cannot fault the treatment I received today, a friend recommended Probus Surgical Centre
• friendly atmosphere, treated perfectly, good conversation and good ambiance.

Result: 64.1%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 265

Total Replied: 58

Breakdown of response:

1. Extremely likely: 47
2. Likely: 10
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 1

A selection of comments made by patients:

• Excellent welcome by the reception, caring and excellent explanations by the nursing staff and consultant. thank you
• very well looked after
• extremely friendly and informative staff
• an enjoyable experience
• very helpful and efficient
• always very professional
• quick and informative appointment, friendly staff
• very good advise on treatment
• all round excellence of your friendly, caring and professional team
• more convenient than Treliske, more relaxed atmosphere
• very quick, efficient and friendly service
• swift and efficient service with well informed and friendly staff

Result: 21.8%

Extremely likely or Likely: 98.2%

Friends and Family Test – May 2016

Daycases:

Total Eligible: 192

Total Replied: 104

Breakdown of response:

1. Extremely likely: 97
2. Likely: 6
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 1

A selection of comments made by patients:

• lovely staff, made me feel at ease.
• everyone friendly and kind
• All the times I have been coming here, I have been greeted with a smile. Doctor explained everyone simply
• lovely nurse held my hand even though I squeezed it hard. Made me feel very relaxed
• very well looked after and extremely friendly
• professional care and assistance and very friendly. It really helps to put you at ease.
• amazing care, recommend to anyone
• the professionalism and care were excellent, well done
• looked after extremely well and nurses were out of this world
• more relaxed atmosphere and good time keeping
• everything has run smoothly. Pleasant experience

Result:  54.1%

Extremely likely or Likely: 99%

Outpatients:

Total Eligible: 251

Total Replied:31

Breakdown of response:

1. Extremely likely: 26
2. Likely: 4
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 1

A selection of comments made by patients:

• Lovely staff always willing to help, very good doctors and good at their job
• they make you feel welcome and listen to you
• very friendly and helpful
• Excellent welcome – made to feel at ease – comfortable area for waiting, information very clear with indication of future action.
• very happy with the way I was dealt with
• kindness and understanding
• very helpful and informative
• helpful and polite
• very kind and understanding and listens to what you have to say, very efficient
• very good explanation of procedure
• good manner, very helpful and explained everything
• the surgeon and nurses are amazing, such friendly staff
• very professional, made me very welcome and relaxed

Result: 12.3%

Extremely likely or Likely: 96.7%

Friends and Family Test – June 2016

Daycases:

Total Eligible: 214

Total Replied:  192

Breakdown of response:

1. Extremely likely: 182
2. Likely: 8
3. Neutral: 1
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 1

A selection of comments made by patients:

• friendly welcome to make you feel at ease
• fast, efficient referral and friendly staff
• quick and comfortable
• easy, simple procedure. very informative from start to finish
• very good care and efficiency and very good cup of tea
• well looked after, the procedure was well explained and done, lovely clinic.
• fantastic staff, very friendly, made to feel at ease
• completely satisfied with treatment received today, thank you very much
• free parking always a bonus!, friendly welcome at Reception, procedure carried out there and then by Surgeon, who was lovely. very impressed with the whole experience.
• everyone so caring, courteous, efficient and everywhere so clean, bright and new looking
• very easy to get to and all the staff are helpful and professional and caring
• friendly staff, feel welcome, high quality patient care
• friendly and approachable staff, environment top class, good guidance
• having used the centre before, the service is first class
• All staff very friendly, made me feel totally at ease, I would have no problem telling other people to come here. thank you.

Result:  89.7%

Extremely likely or Likely: %

Outpatients:

Total Eligible: 341

Total Replied: 69

Breakdown of response:

1. Extremely likely: 56
2. Likely: 13
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• All staff very pleasant
• professional service, very efficient
• very informative and professional, put at ease
• staff very friendly and efficient
• appointment arranged very quick in very pleasant and comfortable surroundings with friendly and efficient staff
• positive attitude and prompt service
• staff extremely kind and efficient
• everyone very pleasant and helpful
• easy to get to, lovely facilities, great staff. Free parking, small and personal feeling
• well looked after, nice environment
• straight forward with easy access
• quick and efficient service; friendly staff who explained the procedure thoroughly
• extremely friendly staff and efficient
• good all round appointment, satisfied with outcome.

Result: 20.2%

Extremely likely or Likely: 100%

Friends and Family Test – July 2016

Daycases:

Total Eligible: 194

Total Replied:  132

Breakdown of response:

1. Extremely likely: 125
2. Likely: 7
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Lovely people, completely relaxed during procedure. Many thanks to all
• Relaxing, friendly professional service
• Excellent treatment, lovely people in the surgery
• Very professional and friendly
• Always made welcome and ops always successful
• Everything went well, all nice and cheerful. Been here before so happy to come back
• I have been very well looked after, thank you
• Everything very efficient, staff very friendly, caring and helpful
• 3 excellent surgical staff, very pleasant- made the operation very relaxing
• Exceptionally helpful advice and treatment
• Everything was straight forward
• Brilliant staff, excellent
• Kind, pain free, very nice staff
• Very helpful, everything they did was fully explained to me
• Everyone was kind and helpful, thank you
• Really good attention and everything explained all the time
• Very reassuring and caring. Efficient and informative. Thank you
• Lovely place, lovely people, amazing procedure, put well at ease. Brilliant
• Efficiency, kindness, friendly – gave me confidence
• Lovely people, efficient and clean place.

Result:  68%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 273

Total Replied: 59

Breakdown of response:

1. Extremely likely: 50
2. Likely: 8
3. Neutral: 0
4. Unlikely: 1
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• The doctors and staff were very obliging and pleasant
• Very comprehensive and good advice
• Felt at ease
• Very friendly helpful staff
• Excellent people skills and attention to detail
• Friendly and knowledgeable
• Very competent and comforting about procedures
• Appreciate the v caring and friendly approach
• Close and convenient, friendly staff, free parking
• Very quick and competent service
• Friendly and efficient personal service
• I have had expert treatment and feel that the centre is very pleasant and friendly
• Very good service from the moment we walked through the door

Result: 21.6%

Extremely likely or Likely: 98.3%

Friends and Family Test – August 2016

Daycases:

Total Eligible: 226

Total Replied:  167

Breakdown of response:

1. Extremely likely: 155
2. Likely: 11
3. Neutral: 1
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Everyone so friendly, making it a calm environment. Can’t do enough for me
• A relaxing experience
• Fantastic team, who make you very relaxed and who are very informative
• Felt at ease, extremely pleasant nurses etc.
• Very helpful friendly caring staff who clearly explained procedure and follow up. Tea very welcome too
• General friendliness and reassurance
• Calm efficient staff, same for procedure
• I was briefed fully at every stage of the procedure
• Well attended to and looked after. Very pleased with my treatment
• Extremely efficient and smooth running procedure
• Very efficient and relaxed atmosphere. Very caring staff
• Very helpful, polite staff, nothing any trouble
• Made to feel at ease and everything explained
• Brilliant advice. Fast, effective treatment. Doctors & Staff with a sense of humour.
• Everyone was so pleasant and helpful. Such a pleasure to come here for an excellent service.
• Looked after well. Everyone really friendly
• I was extremely nervous about the procedure & am amazed at the speed and general overall treatment. Thank you all.
• Because of the excellent care I received from all the staff.
• Friendly, helpful staff, very clean environment. Thoroughly good treatment all round.

Result:  73.9%

Extremely likely or Likely: 99.4%

Outpatients:

Total Eligible: 307

Total Replied: 64

Breakdown of response:

1. Extremely likely: 57
2. Likely: 0
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Lovely surgery and very kind staff
• All the staff were so kind and helpful
• Excellent service
• Friendly and a quick service
• Seen on time and outcome satisfactory
• Easy parking, pleasant atmosphere, nice receptionist
• Good prompt service
• Very helpful, answered all my questions honestly
• Happy with consultation, well discussed with concerns I had, made more clear
• Very friendly & helpful & efficient
• Friendly, welcome and excellent efficient service
• Helpful, friendly and professional
• Amazing care and attention given to patients
• Pleasant, friendly, stress free, easy parking
• Very pleased with service provided
• All the staff are so helpful and reassuring
• Lovely surrounding, helpful staff and great atmosphere
• Seen immediately, extremely professional examination

Result: 20.8%

Extremely likely or Likely: 100%

Friends and Family Test – Sept 2016

Daycases:

Total Eligible: 177

Total Replied: 106

Breakdown of response:

1. Extremely likely: 98
2. Likely: 8
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Lovely surgery and staff are very nice, make you feel comfortable
• Everything is brilliant, very friendly and the place is lovely
• Very friendly and professional
• The surgery itself is lovely and all staff I encountered were brilliant
• Friendly, efficient and informative
• Relaxed friendly atmosphere, good communication.
• Everything was lovely and very nice, very good all round
• Procedure carried out with a smile and happy surgical team, made the whole experience less traumatic than expected
• Very friendly and helpful staff. Really put me at ease
• Extremely professional
• Such wonderful, professional personal, care, thank you very much
• Very friendly, reassuring and professional staff.

Result:   59.9%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 269

Total Replied: 37

Breakdown of response:

1. Extremely likely: 33
2. Likely: 4
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Nice building, good friendly staff and relaxed atmosphere
• From start to finish pleasant and professional staff and surroundings
• New/clean GP Surgical Centre, loads of information and big waiting room. Great doctors/care thank you.
• Fast friendly service
• Its local and waiting list not too long
• Extremely prompt and helpful
• Friendly and helpful
• Extremely helpful staff, good location
• Very friendly and in a lovely place
• Very helpful and made my appointment go extremely smoothly and put me at ease a lot.
• Efficient, local, friendly and wonderful
• Nice quiet surgery, doctors and nurses very pleasant and helpful
• Friendly helpful staff. Nurses lovely, felt relaxed
• Everyone was very helpful and polite

Result: 14%

Extremely likely or Likely: 100%

Friends and Family Test – Oct 2016

Daycases:

Total Eligible: 188

Total Replied: 97

Breakdown of response:

1. Extremely likely: 92
2. Likely: 4
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 1

A selection of comments made by patients:

• Friendly, professional, considerate and caring staff
• Staff wonderful, couldn’t ask for more. Excellent
• Care, friendliness and helpfulness of the staff
• Because everyone is so friendly and comforting
• No wait for appointment or the procedure
• Speed of service and attitude of staff
• Because all the staff are extremely kind and patient
• Efficient staff, kind, clean and ease of location
• Excellent service, everyone helpful and friendly. Much appreciated
• Very quick and efficient, staff kind and helpful.
• Put at ease from start to finish.

Result:   51.6%

Extremely likely or Likely: 99%

Outpatients:

Total Eligible: 265

Total Replied: 40

Breakdown of response:

1. Extremely likely: 34
2. Likely: 6
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Convenient, less impersonal than large hospitals but excellent care and efficiency.
• Prompt, attentive and professional & friendly
• Very friendly people at the surgery. Appointment was running late, but I was kept well informed.
• Efficient, friendly and informative. Prompt.
• Excellent treatment and admin
• On time, quick and efficient
• This is my 3^rd visit, staff are always very helpful and friendly. It is always very clean and tidy.
• Very friendly and helpful. Everything explained clearly.
• Very efficient surgery and very knowledgeable staff. Everything went very well. It all feels like a private practice.

Result: 15%

Extremely likely or Likely: 100%

Friends and Family Test – Nov 2016

Daycases:

Total Eligible: 215

Total Replied: 106

Breakdown of response:

1. Extremely likely: 101
2. Likely: 3
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 2

A selection of comments made by patients:

• Excellent car parking, reception very good. Treatment quick and good.
• Very friendly and helpful. Made me feel comfortable
• Very efficient service and free parking
• Excellent, efficient, on time, friendly, kind caring service
• The friendliness of the staff. Having the procedure so well explained. Beautiful surroundings
• Friendly, helpful, caring and prompt
• Positive experience from booking to pre and post op. Excellent.
• Everything done with the most careful attention and pleasure.
• Everyone is wonderful. Made to feel at ease. Thank you.
• Excellent and efficient service. Relaxed and calm atmosphere.
• Efficient, friendly and understanding

Result:  49.3%

Extremely likely or Likely: 98%

Outpatients:

Total Eligible: 283

Total Replied: 33

Breakdown of response:

1. Extremely likely: 31
2. Likely: 2
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Professional but friendly
• Very helpful, proactive and reassuring
• Very informative quick and helpful
• Efficient, polite and very professional staff
• Very friendly staff and extremely professional. Best waiting room of any surgery I have visited.
• Friendly, relaxed atmosphere in pleasant surroundings
• Fast, efficient and lots of information.

Result: 11.7%

Extremely likely or Likely: 100%

Friends and Family Test – Dec 2016

Daycases:

Total Eligible: 174

Total Replied: 72

Breakdown of response:

1. Extremely likely: 67
2. Likely: 5
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Very friendly and professional experience
• Good service, friendly people and very quick
• Friendly, helpful and caring staff
• Friendly service and pain free surgery
• Staff put me at ease and very helpful. First class care. Can’t thank you enough
• Good care in a friendly atmosphere, procedure well explained and felt in safe hands during operation
• Wonderful environment, lovely staff and excellent parking facility
• Great atmosphere, very nice staff, couldn’t have been better.
• Very efficient. Helped me to relax throughout the procedure
• Very friendly and up to date facilities
• Delighted with the service and attention to detail. Thank you
• Couldn’t be better treatment
• Everything went well. Staff courteous and looked after me well
• Everyone was very helpful and I could not have asked for more.

Result:   41.4%

Extremely likely or Likely: 100%

Outpatients:

Total Eligible: 222

Total Replied: 25

Breakdown of response:

1. Extremely likely: 22
2. Likely: 3
3. Neutral: 0
4. Unlikely: 0
5. Extremely unlikely: 0
6. Don’t know: 0

A selection of comments made by patients:

• Quick appointment, informative referral, lovely staff.
• Efficient service and ideal for myself living in Probus
• On time, polite and prompt
• Quick, professional, straight to the point approach
• Outstanding care and professional service as standard
• Great staff in the surgical centre. Very happy with my treatment
• Very satisfied with the service I have received

Result: 11.2%

Extremely likely or Likely: 100%