2016 Friends and Family Results
Friends and Family Test – Jan 2016
Daycases:
Total Eligible: 198
Total Replied: 163
Breakdown of response:
- Extremely likely: 154
- Likely: 9
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Painless op and kind staff
- Everyone was lovely and helpful
- X4 ops here – all good, excellent people/patient skills/rapport/feedback etc
- Clean, lovely staff, helpful A++++
- Staff were incredible
- Good views, waiting room excellent, reception very good
- Nicely treated
- Friendly and efficient staff
- Friendly and lovely treatment
- Good treatment, friendly
- Staff very friendly and put you at ease, very nice atmosphere
- V efficient treatment in calm and friendly atmosphere
- Polite and informative
- Appointment on time, professional and friendly staff
- Everyone very friendly and no problems at all
- Care and operation was very class
- Brilliant staff, very helpful
- Happy with everything
- Friendly atmosphere
- Staff so friendly and made to feel so comfortable. Took away the stress
- The kindness from everyone was amazing
- It is so more relaxed and pleasant than having to go to hospital. Everyone is so friendly and efficient
- Excellent staff and care
- Very well looked after
- Friendly and professional
- The doctor and nurse was extremely kind and helpful
- Wonderful treatment I have had
- Very very good
- Friendly staff/clean building
- Superb service
- Excellent and friendly service
Result: 82.3%
Extremely likely or Likely: 100%
Outpatients:
Total Eligible: 294
Total Replied: 56
Breakdown of response:
- Extremely likely: 54
- Likely: 1
- Neutral: 1
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Very friendly place
- Very good service, no problem
- Very efficient and pleasant
- Very good experience all round
- You are treated in a thoroughly professional and considerate manner
- I am so pleased with the service I have had here
- Very friendly and informative
- Very good treatment and very good attendance by staff
- So efficient – already recommended
- Highly satisfied with service
- Exceptional combination of friendliness, cleanliness and efficiency
- Helpful and friendly
- Professional friendly, fast service – really impressed
- Friendly and professional service
- Excellent service, friendly
- Everyone is friendly and helpful, giving reassurance and a very relaxed atmosphere
- Pleasant staff, excellent service
- Prompt service, no waiting, polite staff
Result: 19%
Extremely likely or Likely: 100%
Friends and Family Test – Feb 2016
Daycases:
Total Eligible: 191
Total Replied: 171
Breakdown of response:
- Extremely likely: 160
- Likely: 10
- Neutral: 0
- Unlikely: 1
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Very pleasant and helpful
- First class service
- Excellent professional treatment and care – pleasant surroundings and easy parking
- Very friendly and comforting staff, very efficient
- Pleased with service
- Very satisfied, wonderful service
- First class treatment
- All staff are friendly and helpful and put me at ease. Highly recommended
- Very friendly staff. Made me feel at ease throughout the entire operation
- Staff 100%, all on time, nothing too much trouble
- Extremely well organised, friendly efficient staff, comfortable, good coffee
- Staff amazing, made me feel welcome and at ease, very professional
- Small, friendly, easy parking
- Received a prompt appt, very relaxed and staff very good
- Lovely staff, good parking
- A wonderful facility, staff excellent, family waiting rooms have all things provided
- Excellent care
- Great staff, welcoming, good centre and parking
- Absolute superb in every department
- Very professional job
- Staff are very helpful, and pleasant. Very efficient and kind
- All in one visit, excellent care
- Very good care
- Very convenient. Parking is easy and not too busy
- Clean and friendly environment
- Friendly atmosphere
- Very reassuring and professional staff
Result: 89.5%
Extremely likely or Likely: 99%
Outpatients:
Total Eligible: 318
Total Replied: 67
Breakdown of response:
- Extremely likely: 55
- Likely: 8
- Neutral: 2
- Unlikely:
- Extremely unlikely:
- Don’t know: 2
A selection of comments made by patients:
- Clean, helpful and pleasant staff
- Smaller and more personal treatment
- Excellent swift service given with friendly staff
- Very friendly and professional
- Prompt diagnosis and response to my problems, full discussion of options explained to me at referral, no delays in treatment
- Excellent treatment – relaxed and friendly atmosphere, must nicer than having to go to a hospital
- Very efficient and quick
- Excellent service and no pay parking
- Was seen very quickly, procedure explained very clearly and follow up very swift
- Fantastic treatment
- Very satisfied
- Excellent service, very efficient and friendly
- Reliable, caring and efficient
- Friendly, efficient, easy parking
- Good service, professional clean establishment and lovely staff and doctor
- Lovely staff and fantastic surgeon
- The staff are all so friendly and put you at ease and the operation was a great success. Thank you.
- They did a great job
- Very good facilities and medical staff
- Very well treated, everything explained very well
- Very good
- The treatment received here over thirty plus years has been excellent
- Excellent care throughout
- Very friendly and very good treatment
- Always very pleased, excellent care given
- Excellent services
- Excellent service, high quality and top staff
- Staff do polite and charming. Surgeon has made me see properly again
- Very good and the care is excellent
- Very professional
- Nice atmosphere
- Good staff, care and attention before and after operation. Good communication before procedure and after care at home.
- The care was first class
- Friendly atmosphere, feel very comfortable
- Excellent service, well done all round
- Great service, from time of operations
- Very nice staff
- Because of the good attitude of the staff
- Excellent service and care
Result: 21%
Extremely likely or Likely: 94%
Friends and Family Test – Mar 2016
Daycases:
Total Eligible: 199
Total Replied: 156
Breakdown of response:
- Extremely likely: 145
- Likely: 10
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 1
A selection of comments made by patients:
- Confidence in surgeon and staff
- All staff very helpful and kind
- Clean and pleasant surroundings, quick and efficient system. Friendly and reassuring staff
- Warm and friendly
- Appointment to suit, very good staff, very clean, everything explained well, very efficient
- Quick, friendly and helpful
- Excellent care, kindness, full explanation, friendly
- Very efficient, friendly, excellent
- Fantastic
- Nice friendly atmosphere, no waiting around
- Staff are informative, extremely pleasant and reassuring, efficient. Excellent service
- Good job
- Very well looked after, very efficient
- Very good care
- Environment, friendly, helpful and attentive, staff professional competent, punctual
- Efficient and kind
- Helpful staff, very personal service
- Very friendly and helpful staff
- Kept me nice and calm
- Outcome brilliant , staff excellent
- Very good and friendly
- Pleasant and efficient
- Caring, efficient and put my mind at rest, thank you
- Very good treatment
- Everybody is so nice
- Excellent service
- Everyone was so kind and efficient
- Brilliant people
- The doctors and nurses were very helpful and cheerful
- Because of the staff, marvellous and a delight
- Really good treatment from everybody
- Good reviews and practice. Everyone is pleasant
- First class treatment
- Very friendly staff, good treatment
- Everyone was efficient, kind and helpful
- Very friendly and convenient
- Pleasant staff, easy to get to, on a bus route but also easy to park
- Pleasant staff, nice surroundings
- Very efficient and informative. Brilliant
- Friendly, informative, great experience
Result: 78.3%
Extremely likely or Likely: 99.3%
Outpatients:
Total Eligible: 317
Total Replied: 55
Breakdown of response:
- Extremely likely: 51
- Likely: 4
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- I have always had good treatment at Probus
- Very efficient
- Excellent service, lovely helpful staff. Very professional, love the waiting room
- Excellent attention and care
- Good service with a smile
- Very friendly and professional
- Such a good experience
- Friendly and professional
- Friendly, informative staff, no waiting time
- Very friendly and helpful
- Very helpful
- Friendly, pleasant place and people
- Very easy to attend and quick to be seen
- Polite receptionist, clean toilets, tidy waiting room. Modern surgery
- 1st class treatment, everyone very helpful
- Lovely staff, quick appts
- Always very helpful
- Convenience
- So far, so good
- Excellent service
- Clear concise description of problem
- Efficient and very friendly service. Also very informative without being overwhelming, well done
- I am very satisfied
- Efficient and kind
- Very professional but also friendly and efficient medical team
- Pleasant surrounding and courteous caring staff
- Staff polite and helpful
Result: 17%
Extremely likely or Likely: 100%
Friends and Family Test – April 2016
Daycases:
Total Eligible: 195
Total Replied: 125
Breakdown of response:
- Extremely likely: 120
- Likely: 5
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- If I had to give marks out of 10 for service, staff etc, I would give 11 out of 10. At every stage of my visit and the removing of my cataract was excellent
- absolutely excellent care
- very pleasant, safe atmosphere. chatty and smiley staff, thank you
- very polite and lovely doctors/nurses. Make you feel comfortable
- excellent friendly experience, very professional and thorough
- very friendly, helpful and informative
- great efficiency and care from start to finish
- warm welcome, doctors and staff all excellent
- fantastic team in all aspects
- friendly staff, lovely clean and warm surgery
- the care package was excellent and the surgeon was excellent and caring
- brilliant care given, step by step information
- because of the attention I received as soon as I entered the door – for the friendliness of the nurses and surgeon
- super service, team of staff were great. Would recommend, Doctor was so good explaining everything
- cannot fault the treatment I received today, a friend recommended Probus Surgical Centre
- friendly atmosphere, treated perfectly, good conversation and good ambiance.
Result: 64.1%
Extremely likely or Likely: 100%
Outpatients:
Total Eligible: 265
Total Replied: 58
Breakdown of response:
- Extremely likely: 47
- Likely: 10
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 1
A selection of comments made by patients:
- Excellent welcome by the reception, caring and excellent explanations by the nursing staff and consultant. thank you
- very well looked after
- extremely friendly and informative staff
- an enjoyable experience
- very helpful and efficient
- always very professional
- quick and informative appointment, friendly staff
- very good advise on treatment
- all round excellence of your friendly, caring and professional team
- more convenient than Treliske, more relaxed atmosphere
- very quick, efficient and friendly service
- swift and efficient service with well informed and friendly staff
Result: 21.8%
Extremely likely or Likely: 98.2%
Friends and Family Test – May 2016
Daycases:
Total Eligible: 192
Total Replied: 104
Breakdown of response:
- Extremely likely: 97
- Likely: 6
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 1
A selection of comments made by patients:
- lovely staff, made me feel at ease.
- everyone friendly and kind
- All the times I have been coming here, I have been greeted with a smile. Doctor explained everyone simply
- lovely nurse held my hand even though I squeezed it hard. Made me feel very relaxed
- very well looked after and extremely friendly
- professional care and assistance and very friendly. It really helps to put you at ease.
- amazing care, recommend to anyone
- the professionalism and care were excellent, well done
- looked after extremely well and nurses were out of this world
- more relaxed atmosphere and good time keeping
- everything has run smoothly. Pleasant experience
Result: 54.1%
Extremely likely or Likely: 99%
Outpatients:
Total Eligible: 251
Total Replied:31
Breakdown of response:
- Extremely likely: 26
- Likely: 4
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 1
A selection of comments made by patients:
- Lovely staff always willing to help, very good doctors and good at their job
- they make you feel welcome and listen to you
- very friendly and helpful
- Excellent welcome – made to feel at ease – comfortable area for waiting, information very clear with indication of future action.
- very happy with the way I was dealt with
- kindness and understanding
- very helpful and informative
- helpful and polite
- very kind and understanding and listens to what you have to say, very efficient
- very good explanation of procedure
- good manner, very helpful and explained everything
- the surgeon and nurses are amazing, such friendly staff
- very professional, made me very welcome and relaxed
Result: 12.3%
Extremely likely or Likely: 96.7%
Friends and Family Test – June 2016
Daycases:
Total Eligible: 214
Total Replied: 192
Breakdown of response:
- Extremely likely: 182
- Likely: 8
- Neutral: 1
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 1
A selection of comments made by patients:
- friendly welcome to make you feel at ease
- fast, efficient referral and friendly staff
- quick and comfortable
- easy, simple procedure. very informative from start to finish
- very good care and efficiency and very good cup of tea
- well looked after, the procedure was well explained and done, lovely clinic.
- fantastic staff, very friendly, made to feel at ease
- completely satisfied with treatment received today, thank you very much
- free parking always a bonus!, friendly welcome at Reception, procedure carried out there and then by Surgeon, who was lovely. very impressed with the whole experience.
- everyone so caring, courteous, efficient and everywhere so clean, bright and new looking
- very easy to get to and all the staff are helpful and professional and caring
- friendly staff, feel welcome, high quality patient care
- friendly and approachable staff, environment top class, good guidance
- having used the centre before, the service is first class
- All staff very friendly, made me feel totally at ease, I would have no problem telling other people to come here. thank you.
Result: 89.7%
Extremely likely or Likely: %
Outpatients:
Total Eligible: 341
Total Replied: 69
Breakdown of response:
- Extremely likely: 56
- Likely: 13
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- All staff very pleasant
- professional service, very efficient
- very informative and professional, put at ease
- staff very friendly and efficient
- appointment arranged very quick in very pleasant and comfortable surroundings with friendly and efficient staff
- positive attitude and prompt service
- staff extremely kind and efficient
- everyone very pleasant and helpful
- easy to get to, lovely facilities, great staff. Free parking, small and personal feeling
- well looked after, nice environment
- straight forward with easy access
- quick and efficient service; friendly staff who explained the procedure thoroughly
- extremely friendly staff and efficient
- good all round appointment, satisfied with outcome.
Result: 20.2%
Extremely likely or Likely: 100%
Friends and Family Test – July 2016
Daycases:
Total Eligible: 194
Total Replied: 132
Breakdown of response:
- Extremely likely: 125
- Likely: 7
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Lovely people, completely relaxed during procedure. Many thanks to all
- Relaxing, friendly professional service
- Excellent treatment, lovely people in the surgery
- Very professional and friendly
- Always made welcome and ops always successful
- Everything went well, all nice and cheerful. Been here before so happy to come back
- I have been very well looked after, thank you
- Everything very efficient, staff very friendly, caring and helpful
- 3 excellent surgical staff, very pleasant- made the operation very relaxing
- Exceptionally helpful advice and treatment
- Everything was straight forward
- Brilliant staff, excellent
- Kind, pain free, very nice staff
- Very helpful, everything they did was fully explained to me
- Everyone was kind and helpful, thank you
- Really good attention and everything explained all the time
- Very reassuring and caring. Efficient and informative. Thank you
- Lovely place, lovely people, amazing procedure, put well at ease. Brilliant
- Efficiency, kindness, friendly – gave me confidence
- Lovely people, efficient and clean place.
Result: 68%
Extremely likely or Likely: 100%
Outpatients:
Total Eligible: 273
Total Replied: 59
Breakdown of response:
- Extremely likely: 50
- Likely: 8
- Neutral: 0
- Unlikely: 1
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- The doctors and staff were very obliging and pleasant
- Very comprehensive and good advice
- Felt at ease
- Very friendly helpful staff
- Excellent people skills and attention to detail
- Friendly and knowledgeable
- Very competent and comforting about procedures
- Appreciate the v caring and friendly approach
- Close and convenient, friendly staff, free parking
- Very quick and competent service
- Friendly and efficient personal service
- I have had expert treatment and feel that the centre is very pleasant and friendly
- Very good service from the moment we walked through the door
Result: 21.6%
Extremely likely or Likely: 98.3%
Friends and Family Test – August 2016
Daycases:
Total Eligible: 226
Total Replied: 167
Breakdown of response:
- Extremely likely: 155
- Likely: 11
- Neutral: 1
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Everyone so friendly, making it a calm environment. Can’t do enough for me
- A relaxing experience
- Fantastic team, who make you very relaxed and who are very informative
- Felt at ease, extremely pleasant nurses etc.
- Very helpful friendly caring staff who clearly explained procedure and follow up. Tea very welcome too
- General friendliness and reassurance
- Calm efficient staff, same for procedure
- I was briefed fully at every stage of the procedure
- Well attended to and looked after. Very pleased with my treatment
- Extremely efficient and smooth running procedure
- Very efficient and relaxed atmosphere. Very caring staff
- Very helpful, polite staff, nothing any trouble
- Made to feel at ease and everything explained
- Brilliant advice. Fast, effective treatment. Doctors & Staff with a sense of humour.
- Everyone was so pleasant and helpful. Such a pleasure to come here for an excellent service.
- Looked after well. Everyone really friendly
- I was extremely nervous about the procedure & am amazed at the speed and general overall treatment. Thank you all.
- Because of the excellent care I received from all the staff.
- Friendly, helpful staff, very clean environment. Thoroughly good treatment all round.
Result: 73.9%
Extremely likely or Likely: 99.4%
Outpatients:
Total Eligible: 307
Total Replied: 64
Breakdown of response:
- Extremely likely: 57
- Likely: 0
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Lovely surgery and very kind staff
- All the staff were so kind and helpful
- Excellent service
- Friendly and a quick service
- Seen on time and outcome satisfactory
- Easy parking, pleasant atmosphere, nice receptionist
- Good prompt service
- Very helpful, answered all my questions honestly
- Happy with consultation, well discussed with concerns I had, made more clear
- Very friendly & helpful & efficient
- Friendly, welcome and excellent efficient service
- Helpful, friendly and professional
- Amazing care and attention given to patients
- Pleasant, friendly, stress free, easy parking
- Very pleased with service provided
- All the staff are so helpful and reassuring
- Lovely surrounding, helpful staff and great atmosphere
- Seen immediately, extremely professional examination
Result: 20.8%
Extremely likely or Likely: 100%
Friends and Family Test – Sept 2016
Daycases:
Total Eligible: 177
Total Replied: 106
Breakdown of response:
- Extremely likely: 98
- Likely: 8
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Lovely surgery and staff are very nice, make you feel comfortable
- Everything is brilliant, very friendly and the place is lovely
- Very friendly and professional
- The surgery itself is lovely and all staff I encountered were brilliant
- Friendly, efficient and informative
- Relaxed friendly atmosphere, good communication.
- Everything was lovely and very nice, very good all round
- Procedure carried out with a smile and happy surgical team, made the whole experience less traumatic than expected
- Very friendly and helpful staff. Really put me at ease
- Extremely professional
- Such wonderful, professional personal, care, thank you very much
- Very friendly, reassuring and professional staff.
Result: 59.9%
Extremely likely or Likely: 100%
Outpatients:
Total Eligible: 269
Total Replied: 37
Breakdown of response:
- Extremely likely: 33
- Likely: 4
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Nice building, good friendly staff and relaxed atmosphere
- From start to finish pleasant and professional staff and surroundings
- New/clean GP Surgical Centre, loads of information and big waiting room. Great doctors/care thank you.
- Fast friendly service
- Its local and waiting list not too long
- Extremely prompt and helpful
- Friendly and helpful
- Extremely helpful staff, good location
- Very friendly and in a lovely place
- Very helpful and made my appointment go extremely smoothly and put me at ease a lot.
- Efficient, local, friendly and wonderful
- Nice quiet surgery, doctors and nurses very pleasant and helpful
- Friendly helpful staff. Nurses lovely, felt relaxed
- Everyone was very helpful and polite
Result: 14%
Extremely likely or Likely: 100%
Friends and Family Test – Oct 2016
Daycases:
Total Eligible: 188
Total Replied: 97
Breakdown of response:
- Extremely likely: 92
- Likely: 4
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 1
A selection of comments made by patients:
- Friendly, professional, considerate and caring staff
- Staff wonderful, couldn’t ask for more. Excellent
- Care, friendliness and helpfulness of the staff
- Because everyone is so friendly and comforting
- No wait for appointment or the procedure
- Speed of service and attitude of staff
- Because all the staff are extremely kind and patient
- Efficient staff, kind, clean and ease of location
- Excellent service, everyone helpful and friendly. Much appreciated
- Very quick and efficient, staff kind and helpful.
- Put at ease from start to finish.
Result: 51.6%
Extremely likely or Likely: 99%
Outpatients:
Total Eligible: 265
Total Replied: 40
Breakdown of response:
- Extremely likely: 34
- Likely: 6
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Convenient, less impersonal than large hospitals but excellent care and efficiency.
- Prompt, attentive and professional & friendly
- Very friendly people at the surgery. Appointment was running late, but I was kept well informed.
- Efficient, friendly and informative. Prompt.
- Excellent treatment and admin
- On time, quick and efficient
- This is my 3rd visit, staff are always very helpful and friendly. It is always very clean and tidy.
- Very friendly and helpful. Everything explained clearly.
- Very efficient surgery and very knowledgeable staff. Everything went very well. It all feels like a private practice.
Result: 15%
Extremely likely or Likely: 100%
Friends and Family Test – Nov 2016
Daycases:
Total Eligible: 215
Total Replied: 106
Breakdown of response:
- Extremely likely: 101
- Likely: 3
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 2
A selection of comments made by patients:
- Excellent car parking, reception very good. Treatment quick and good.
- Very friendly and helpful. Made me feel comfortable
- Very efficient service and free parking
- Excellent, efficient, on time, friendly, kind caring service
- The friendliness of the staff. Having the procedure so well explained. Beautiful surroundings
- Friendly, helpful, caring and prompt
- Positive experience from booking to pre and post op. Excellent.
- Everything done with the most careful attention and pleasure.
- Everyone is wonderful. Made to feel at ease. Thank you.
- Excellent and efficient service. Relaxed and calm atmosphere.
- Efficient, friendly and understanding
Result: 49.3%
Extremely likely or Likely: 98%
Outpatients:
Total Eligible: 283
Total Replied: 33
Breakdown of response:
- Extremely likely: 31
- Likely: 2
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Professional but friendly
- Very helpful, proactive and reassuring
- Very informative quick and helpful
- Efficient, polite and very professional staff
- Very friendly staff and extremely professional. Best waiting room of any surgery I have visited.
- Friendly, relaxed atmosphere in pleasant surroundings
- Fast, efficient and lots of information.
Result: 11.7%
Extremely likely or Likely: 100%
Friends and Family Test – Dec 2016
Daycases:
Total Eligible: 174
Total Replied: 72
Breakdown of response:
- Extremely likely: 67
- Likely: 5
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Very friendly and professional experience
- Good service, friendly people and very quick
- Friendly, helpful and caring staff
- Friendly service and pain free surgery
- Staff put me at ease and very helpful. First class care. Can’t thank you enough
- Good care in a friendly atmosphere, procedure well explained and felt in safe hands during operation
- Wonderful environment, lovely staff and excellent parking facility
- Great atmosphere, very nice staff, couldn’t have been better.
- Very efficient. Helped me to relax throughout the procedure
- Very friendly and up to date facilities
- Delighted with the service and attention to detail. Thank you
- Couldn’t be better treatment
- Everything went well. Staff courteous and looked after me well
- Everyone was very helpful and I could not have asked for more.
Result: 41.4%
Extremely likely or Likely: 100%
Outpatients:
Total Eligible: 222
Total Replied: 25
Breakdown of response:
- Extremely likely: 22
- Likely: 3
- Neutral: 0
- Unlikely: 0
- Extremely unlikely: 0
- Don’t know: 0
A selection of comments made by patients:
- Quick appointment, informative referral, lovely staff.
- Efficient service and ideal for myself living in Probus
- On time, polite and prompt
- Quick, professional, straight to the point approach
- Outstanding care and professional service as standard
- Great staff in the surgical centre. Very happy with my treatment
- Very satisfied with the service I have received
Result: 11.2%
Extremely likely or Likely: 100%