If you wish to make a complaint
We aim to provide the best possible service, however there may be times when you feel this has not been done. In this event please contact our Management Team via:
- telephone: 01726 885104,
- email: firstname.lastname@example.org,
- post: Management Team, Probus Surgical Centre, Tregony Road, Probus Truro, Cornwall, TR2 4JZ.
Should you wish to speak to a doctor or nurse this can also be arranged. Alternately if you need impartial help or advice in resolving a problem the Patient Advice and Liaison Service (PALS)* can help you.
Please let us know promptly if you have a complaint, it is important such matters are dealt with swiftly. The sooner you make known your feeling; the sooner matters can be dealt with. In accordance with the NHS Complaints procedure complaints must be raised within 6 months or the incident or within 6 months of the date of discovering the problem provided that it is within 12 months of the incident.
There are two stages to the Complaints Procedure. Firstly following receipt of your complaint will be acknowledged within 3 working days. We will investigate your complaint and may need to talk to other staff and look at your medical records. We will keep you informed of progress, letting you know if there are any delays in resolving your complaint. Please be assured that all information about you will be kept confidential and your complaint will not be recorded on your medical records.
Patient Advice &Liason Service (PALS) : NHS Cornwall and Isles of Scilly, Sedgemoor, St Austell, Cornwall, PL25 5AS (0845 170 8000)
Health Service Ombudsman: www.ombudsman.org.uk
Local Government Parlimentary Ombudman: www.lgo.org.uk