Friends & family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend our services to your friends and family if they needed similar care or treatment. This means every patient is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

For more information about the programme visit NHS England

Below are our latest results:

Aug 2025 – Family and Friends Results = 99% Very good or Good.

Comments:

  • Completely satisfied with the very professional staff at your clinc

  • Thanks for an attentive and very slick operation in all senses

  • A good experience

  • Centre was clean and well organised. My appointment ran on time, staff were friendly but professional and I was very happy with all aspects of my experience.

  • Can't fault,,Probus Surgical centre Amazing, ,thank you

  • Staff all very friendly and made me feel at ease

  • The surgery runs perfectly as expected The staff are very professional and a happy air is paramount.

  • I would like to sa y thank you for the way in which the operation  was carried out and the care  and attention I received

  • Lovely service. Great coffee

  • Thank you

  • Very good

  • Thank you for contacting me my recent attendance to the surgery was a marvellous experience everyone was excellent all areas very high standard

  • I rate my experience at Probus Surgical Centre on 1 August 2025 as a) Very Good. All the team were excellent and very helpful.

  • This was the second time I attended the Surgical Centre at Probus, and again, I was impressed with the professionalism of the all the staff and the facilities at the centre. I am more that happy to give a "very good" rating for my experience.

  • excellent very good care and professional. Brilliant sorting out aftercare appointments when my own doctor couldn’t

  • I found my treatment to be very courteous and efficient I would give it A

  • Excellent service and very friendly and helpful. Thank you to all the staff.

  • Great,friendly and professional staff gave me good confidence in a procedure I was dreading leading up to my appointment.

  • Excellent Thank you very much

  • I was very well cared for by the team at Probus. Only 4 days,from the initial consultation to the procedure. I am very grateful for all the care give to me by all the caring staff, both pre & post op.I am following the pain relief instructions. It is very painful getting up, standing and walking, but having just spoken to HCA, that is all quite normal. I will use the spare dressing issued . Many thanks, again to you all. A friendly, helpful, caring team at Probus. My husband also is very impressed.

  • well looked after before and after opp

  • Excellent

  • Well cared for, full explanation of treatment and post operative and efficient, pain free, successful operation. Bonus of recall in 5 weeks for the other eye operation.

  • excellent treatment & care. So lucky to have this facility. Many thanks.

  • Thank you very much for the  cancellation appointment that got me seen so quickly and  on the road to recovery so soon  all the staff are very friendly and helpful the service was excellent thank you all for your time regards

  • everyone was very helpful and very efficient

  • I attended my appointment,the team were very friendly and professional going above and beyond being very attentive to my needs no complaints outstanding

  • After attending  for my cateract surgery I can only recommend that I found the whole experience excellent from start to finish and looking forward to having the other eye done at probus in the near future

  • everyone is so friendly and the care is excellent.

  • A smooth and efficient procedure throughout.

  • staff excellent surgeon marvellous thank you very much

  • Great service, lovely staff

  • Everything was excellent . Brilliant ,friendly, profession informative staff.Ease of parking right next to the door . Everything on time , exactly how it was described . Thankyou

  • Service was very good,no criticism at all, thank you.

  • Experience was excellent. Thank you. We are so fortunate to have this NHS service available to us.

  • surgeon made me feel very relaxed, before, during and after the surgery

  • Though a long wait arriving 1.45pm for appointment at 2.15pm surgery was about 5.30 pm. However HCA was amazing keeping me calm! surgeon was brilliant and his team too. I was relieved to know I was having the same surgeon who did my macular hole surgery with his great team in 2021. Many thanks to all those involved on August 8th 2025.

  • excellent service from the moment I was asked to attend. Reception was kind and quick to process me. My nurse was very attentive and explained all that was going to happen. On the day for my surgery all times were kept. My surgeon welcomed me before downing up. I felt calm and knew I was in experienced hands. Parking was easy. Thanks so much for great teamwork 👍 my surgeon went out of his way to accommodate me.

  • very good to excellent experience. surgeon and colleagues were exemplary throughout the surgery as were all those who took care of my needs on arrival and after the procedure at the Probus Surgical Centre.

  • Exceptional service throughout all stages. Everyone from reception, admin, nursing, theatre and surgical have been very professional, patient, friendly, helpful - I couldn’t have wished for a better experience - thank you to everyone.

  • I got seen very quickly and the staff was so caring and met all of my needs

  • I was seen at the appointed time and all the medical staff were friendly and helpful.

  • Thanks

  • Thank you. Respond to referral and appointment. Swift solution. Excellent service. Professional in all respects. Follow up. Thank you very much.

  • The whole procedure ran to schedule. The staff were friendly, helpful and informative.  I felt perhaps a little more discomfort during surgery than I remembered from a previous hernia operation, but that might have been due to the nature of the repair.  I’m currently resting and my condition is as expected with no concerns so far.   Please pass my thanks to the medical team. 

  • Can not speak highly enough about the quality of the care you have given to me! Thank you so much!

  • Everyone was friendly and professional. Kept well informed by everyone and have already had a follow up phone call today. Many thanks to surgeon and team. This is our NHS at it,s wonderful best.

  • surgeon and all the medical team went above and beyond . If I could give more than a 5* I certainly would. They have changed my life in ways no one could possibly imagine having this procedure done. Thank you all from the bottom of my heart. Surgeon you are an angel in disguise 🙏🙂

  • Could not fault at all

  • Excellent service and outcome. surgeon and his team are very efficient yet approachable. The whole atmosphere is very relaxed and welcoming. I would definitely recommend Probus Surgical Centre to anyone.

  • Service was excellent on every level

  • I found the whole experience very good, staff was very professional and friendly. I would happily recommend anyone to use Probus Surgical Centre.

  • Thank you  five star you guys are amazing

  • The whole process was very efficient. I arrived early and was immediately attended to. In fact my procedure was completed earlier than the time scheduled to start! Everyone was very friendly, helpful and kind. I felt very well looked after. The surgeon and the nurses all took great care of me and made my experience very pleasant. During the procedure the surgeon and nurses were very caring and keep me informed. HCA in particular kept me distracted and comfortable throughout by engaging me in pleasant conversation. Thank you to all concerned.

  • My treatment was first class thank you very much

  • Very good service at Probus Medical Centre. All the team were friendly and I was treated extremely well before and after my Cataract Surgery.

  • Excellent from start to finish! The brief morning was well organised and professional; like a 'well oiled' machine. Relaxed, caring and friendly. Nothing was too much trouble. Thank you. Will be back for more in 16 weeks!!

  • lovely place and friendly staff, informing me what was going to happen

  • The service was very good and all staff were very helpful and reassuring, thank you

  • I was made to feel comfortable and informed of what was happening it was a pleasure to be treated with such high respect for there patients

  • 👍

  • I can only describe my experience at Probus as beyond very good - it was marvellous. Everyone I had contact with was very kind and helpful and the whole procedure was carried out with despatch and efficiency. I cannot praise the service highly enough. How lucky we are to have such a centre of excellence in our midst. Thank you.

  • Everything was excellent - I was extremely well looked after by friendly, well informed staff, and made to feel at ease. I am unable to find any fault at all. Even the directions to get there were the excellent.

  • Friendly and efficient staff, excellent and caring treatment.

  • The service was very good and the staff was very nice and pleasent and friendly

  • Fantastic service very well organised staff very polite  Thank you again

  • From start to finish was well cared for and the staff I came in contact with with professional and friendly

  • Excellent service

  • My experience with everyone at Probus Surgical Centre was excellent. Was put at ease from beginning to the end of my appointment. Thank you.

  • Excellent treatment. Really above and beyond expectations. Everyone exceptionally kind and competent. Thanks to all

  • Excellent service

  • This is my second cataract op here, and, as before, I found all the staff very kind and reassuring. The procedure was very efficient and relaxing and I have nothing but praise for all those who attended me.

  • Excellent service from start to finish staff ,surgeon and the surgical procedure were excellent

  • The service was very good with efficient and friendly staff

  • Efficient and quick! Thank you x

  • From beginning to end, staff extremely lovely and very professional. The actual procedure went very smoothly and was impressed by the after care and attention I received.

  • My experience at probus surgery was excellent

  • My experience was very good and the procedure was superb and is effective. The staff were caring, efficient and entertaining. The consultant was positive and I know I was in good hands.

  • Excellent service from start to finish thank you so much

  • Professional, well organised and timely.

  • I found all of the staff were very professional in their work and the medical procedures excellent.

  • I recieved excellent service from beginning to the end .Staff were very friendly and explained everything and the surgeon was excellent, plus you get a nice cup of tea and biscuit at the end first class well done

  • My experience at your surgery was excellent and the staff are so helpful and caring. Thank you for your kind help.

  • would recommend it to anyone,

  • An excellent service and the care I received from surgeon and nurses was superb. Would definitely recommend.

  • The thought of the surgery was scary but with excellent staff who all very good my fears were unnecessary. Thank you all for such and organised and professional caring team .

  • surgeon and his team of nurses  treated me , very professionally , , couldn’t ask for more , the whole service was very good  . A star ⭐️

  • Excellent ‘service’ was very impressed by all members of staff all of whom were professional, polite and attentive

  • Excellent service from start to finish. Would recommend

  • very professional and also easy to talk to and cheerful

  • I very much appreciated them being kind and friendly in what was a stressful day. They were brilliant and they made me feel relaxed and comfortable before and after the procedure. You marks. 😁

  • my thanks to all of the team.

  • The preliminary care and procedure were both very good.  1 week since my cataract op. and all is very good. Had a foggy few days to start.

  • everyone was very friendly, caring and helpful.

  • great service

  • The treatment I had at Probus was really good despite the fact that some of the computer equipment had stopped working. You have a great team and I felt reassured and well looked after. Thank you to surgeon and team, and the other attending nurse. And also thank you to Nurse from my appointment back in May. Many thanks.

  • Absolutely excellent .,staff were efficient and friendly. Thank you all . I will see you in September?

  • I found everyone very helpful, kind and understanding, thank you..

  • Excellent

  • Excellent lovely nurse called nurse who informed me all I needed to know and put you at ease. Also surgeon did an excellent cataract removal.

  • Would recommend Probus surgery for cataract surgery, very friendly staff made me feel very at ease, happy atmosphere, very good service. Thank you

  • Excellent level of care from all.Thankyou

  • Probus Surgical centre where amazing! I had hernia repair and the nurse who explained everything was very professional and detailed everything well. The theatre staff was fantastic relaxed me and chatted throughout the operation putting me at ease. surgeon is a gentleman.

  • A+ Excellent!

  • absolutely first class.

  • The whole experience was excellent in all respects.

  • I had an amazing experience everyone was so lovely, friendly and calming. I am extremely grateful to you all. Thank you!

  • My overall view is nothing but positive. The service I received from all the staff was excellent. The surgeon was polite, funny and calming. Special praise to the young lady who was there prior to the procedure and afterwards ( for a cuppa). We had a good chat putting the world to right. She was also very professional. In her manner. Look forward to getting my left eye done when contacted by yourselves  Thank you.

  • A* excellent experience, staff were brilliant and made me feel comfortable during a time where I spent 90% of the time with my rear end on show! Thank you.

  • Excellent service.

  • Staff were uniformly friendly and helpful. Everything was clearly explained and the literature before and after was good.

  • My appointment was on time with surgeon he was both reassuring and efficient. His nurse was friendly and very pleasant. So overall, my appointment was excellent. Thank you

  • Excellent care from start to finish. Whole procedure explained clearly. 10/10.

  •  treated extremely well, and my needs were met, due to my other health issues, all parts of procedure explained to myself and my wife. The surgeon made my anxiety disappear as it was very stressful in the lead up. My eye is looking better each day

  • Excellent service! All the staff were very efficient and caring!

  • Very good and sofar successful. I just couldn’t believe how good the coffee was

  • I was impressed with the whole team I experienced a pain free surgery

  • It was better than very good, it was excellent. I was a little apprehensive at first but any nerves were soon overcome with the excellent manner exhibited by your staff. The procedure performed by surgeon was painless and precise and the after care, particularly HCA, was exemplary. My assessment of the whole process……..I can’t wait to have the other eye done asap. Many thanks to ALL the staff for their care and attention.

  • you have done a very good job

  • Pleasant staff who were approachable and explained everything to me and put me at my ease….I am not good with eyes ! Enjoyed the hot chocolate and biscuits afterwards. Thank you for making the whole experience a positive and painless one.

  • Service was very good, wait time was minimal for the surgery, surgery itself was very manageable and all staff were very nice and made the whole experience very relaxed.

  • very friendly and professional!

  • staff friendly informative and very supportive.

  • The visit was extremely organised and efficient and myexperience was very good

  • I was welcomed and my appointment was on time.The surgical unit was modern and clean very impressed with the service.

  • The service that I received from Probus Surgical Centre was professional and friendly, the staff went about their business in a very friendly and reassuring manner, can not give any other praise.

  • On time and informative

  • Thank you, it was a good experience.

  • Plenty of parking. Friendly staff. Nice clean modern facilities. Appointment was slightly late, but only about 5 minutes. The Carpol tunnel specialist was friendly, though my consultation seemed a little fast, almost too fast.. but im sure there is no time to waste if I need the surgury well then what's the point in hanging around. However it would have been nice to be run through possible complications and success rates etc of the surgury. I had to ask about this after the specialist indicated that the appointment was coming to and end. I was advised these details will be sent via email.

  • Very good indeed,as I was only referred 3 day's earlier. Very friendly, & kind staff. Surgeon answered my questions & I was offered surgery for 5 Aug. Great customer care. I did, however, forget to ask what sort of mesh is used during the procedure. I will ask tomorrow. I am so grateful for their their efficency.

  • A , very good , very friendly and helpful staff , got seen straight away , doctor and nurse very helpful and extremely professional , would recommend Probus surgery , absolutely amazing.

  • The care received during the recent appointment was very good. surgeon and the associates were very attentive and dealt with my needs expertly.

  • Excellent

  • It was a excellent service thank you

  • Excellent team

  • I was seen on time

  • Yes it was very good and i saw a lovely lady called Surgeon who made me feel completely at ease

  • everything was very good.

  • i came away feeling very positive about the future thank you

  • As before 100% happy with everything. All Staff are a credit to you

  • Route directions clear & easy to follow. Lowenna entrance well signed. Little waiting time. Welcoming staff and delightful Dr. who explained everything fully.

  • HCA and surgeon were very efficient and friendly.

  • Very good service from helpful staff.

  • thank you - extremely professional, I felt well looked after

  • The doctor listened to me and then explained what the problem was and what treatment is required.  She then booked two appointments to match in with my music schedule.  Thank you

  • Always a pleasure to visit surgeon, very informative explaining procedure.All staff are very nice for carpal tunnel surgery and cataract op.

  • thank you for reassuring me. Very professional

  • thank you

  • On time. Very informative. Answered all questions before I had a chance to ask them.

  • Probus Medical Surgery is far beyond the best practice i have ever experienced They are caring, curtious and you are made to feel important,, not just a patient. There professional conduct is 2nd to none,, so many surgeries can learn from this medical centre. I feel privileged to be cared for by them, Absolutely outstanding service, well done Probus Medical Center

  • An excellent experience. Warm welcome amd manner. Lots of information. Quick action Felt at ease.Dealt with in a kind efficient manner

  • Fast , efficient, and very good

  • thank you.

  • Put at ease and reassured

  • surgeon was very kind, patient and gave me his expert opinion and asked me questions regarding my problem. The reception team were very welcoming on arrival.

  • My experience was very good indeed. I was treated by friendly, polite staff. The surgeon welcomed me, introducing himself and shaking my hand. This has helped me to feel fairly confident about my surgery.

  • The service I received was very good indeed!

  • Prompt, efficient and everything fully explained. Thank you

  • all the staff were really polite and made me very comfortable.

  • very helpful

  • Staff friendly and polite, calm atmosphere Surgeon polite and observant Please check your automated BP monitor as it does not appear to be working What a pity we don’t have a similar service down here in West Cornwall

  • all my questions were answered. He explained everything to me gave me options and when asked gave me his advice. I was given a steroid injection and within a very short time the swelling in my hand went down absolutely delighted with service received

  • The service i have received has been very good from the time I was contacted by the admin team through to seeing the doctor at the Probus Surgical Clinic. I have been kept informed all the time and all comunicating methods have been excellent throughout and procedure explained well. Looking forward to my upcoming surgical procedure.

  • As service should be; on time , smooth and efficient- well done

  • Very good indeed, thank you. Could not have been better. I was welcomed and taken through the pre op process promptly and thoroughly.

  • a*** = Excellent Very impressed and reassured by the professionalism and knowledge of surgeon and Nursing Assistant.

  • I was very pleased with the service I received on the 6/8/25 .

  • Excellent, every aspect was first class. Thankyou

  • The doctor was very helpful in explaining things clearly, was attentive and understanding of my concerns and addressed them with clarity and with great care not to put any pressure on me to go forward before I was ready. An excellent service. Thank you.