Friends & family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend our services to your friends and family if they needed similar care or treatment. This means every patient is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

For more information about the programme visit NHS England

Below are our latest results:

March 2024 – Family and Friends Results = 100% Very good or Good.

Comments:

  • Excellent. All the staff couldn't  do enough for you .

  • Very happy with my procedure and the staff are so lively

  • I could not have had better attention or considerate people looking after me. THANK YOU TO ALL.

  •  Everyone friendly and helpful and seen very quickly.

  • Excellent service and amazing staff. I felt so well treated and cared for. Can’t wait to come back for the other one to be done.

  • The treatment I received on Tuesday 5th March was excellent from start to finish

  •  All the nurses very friendly and the doctor explained all very well

  • Many thanks to everyone at Probus Surgical  Centre for the  care and attention given to me whilst I was there for cataract surgery. Wonderful work. Thanks again. 

  • The service at Probus Surgical Centre was very good.

  • The whole service was exceptional. All the staff made me feel at ease and did an amazing job. Thankyou

  • 👍

  • Excellent care , many thanks.

  • Very good thanks,Staff, Surgeon,, Everyone very helpful.

  • Excellent experience - thank you.

  • All staff took care to make me feel at ease and were very efficient. Much nicer to go to a small unit than large hospital. Cannot fault surgeon, staff and Probus Surgical Centre

  • I would like to thank you all for your kindness care and support you gave to me when I attended yesterday to have my cataract removed you put me at great ease so thank you

  • A+++ Everyone was fantastic and couldn’t have been nicer or more caring and reassuring. Thank you to the whole team. They made a scary procedure as smooth and easy as possible. I’m hugely grateful :)

  • I was very satisfied  with all my treatment  at Probus Surgical  Centre yesterday, as everyone   I saw was very business like at their job while being extremely  helpful . Thanks  to all.

  • Excellent care

  • My experience of having a hernia repair under local was excellent in every way.

  • Overall my treatment was excellent A +

  • Very good experience. Very nice staff. Thanks

  • Brilliant staff, friendly and made the overall experience much easier, in fact excellent service throughout.

  • Made to feel at ease

  • Surgeon and his team are extremely talented, professional and friendly.  The whole process of carrying out my surgery, from pre-op to discharge was done in a truly caring and efficient way, with patient care being their top priority.  I felt I was in very safe hands and would like to thank you all!

  • Many thanks to all your team for their friendliness, kindness and expert care. Stars all of you.

  • Very happy  with my surgery  yesterday  the staff explained  everything to me,   and cup tea and biscuits at the end

  • Hello Team Awesome.. Yesterday so so much better than I’d anticipated.. all staff were very friendly & informative.. The whole procedure was really easy and super quick. Thanks very much. Definitely and “A” Very good.

  • I was well informed and looked after.  I felt very relaxed throughout my appointment and surgery.

  • It was excellent as before. All the nursing staff were wonderful and their care and attention was second to none. The conversation with surgeon before the procedure was very helpful and I felt he listened to me. My only concern was the fact that he kept asking me not to move my head during the procedure.  I wasn't aware that I was moving my head and the repeated comments made me extremely anxious (I'm a little hospital phobic so I was already anxious about it anyway but hadn't mentioned it because I'd been OK the first time so believed I'd cope alright).

  • Please convey my thanks to the whole team Thanks

  • The service I received was excellent

  • Exceptional service, professional, caring and supportive. Made me feel confident and comfortable.

  • Very good in every way

  • All the staff were excellent and the procedure went very well.

  • Excellent care from everyone. I felt reassured and safe in the surgeon’s hands, and the rest of the team couldn’t have done more for me. The tea and biscuits much appreciated.

  • The service was excellent and everyone was very helpful. Thank you .

  •  Well looked after, land so  professional , thankyou  all so  much

  •  To confirm: I have already, on the occasionf the follow up hone call, thanked al the staff for lookng after me so well and pleasantly

  • Better than 'very good ', more like  superb! Thank you.

  • I was terrified about the operati .on but from the reception onwards I was put at my ease and treated with care, kindness and compassion. Surgeon was so nice and explained every stage of the operation from start to finish. I can't wait to get the other eye done now and enjoy my new found sight. Thank you all

  • Thankyou for the great service

  • Very nice friendly people,helpful,many thanks . My eye is still blurry but everything else fine wish our doctors were so happy and smiling and all the staff thanks for everything

  • My experience was very good overall, all staff made you feel at ease and talked you through everything and put you at ease

  • I have been impressed by efficiency and caring attitude of all staff , from my first call offering appointment to my welcome cup of coffee at the end of my operation . Congratulations to surgeon and staff .

  • Thank you for my cataract op yesterday . The whole process was friendly and professional : anything to do with the eyes is stressful and all your staff were really helpful . It makes returning for the second eye much easier .

  • Thank you to all the staff who acted very professionally & put me at ease.

  • This was my first ever surgery so I can’t compare it, but I will say I felt extremely relaxed and at ease with the care from the staff and surgeon throughout the whole process. It’s now 22hrs post op I have slight pain and discomfort but nothing like I was expecting. I’m happy with the recovery so far and looking forward to making a full recovery being able to get back to the gym and playing football again without pain will be amazing. So thank you to all the team involved. Keep up the great work.

  •  Excellent!  Very efficient and friendly service.

  •  Caring professional staff, efficient service. As I have Alzheimer’s my wife and I were very appreciative of her being able to accompany me and be included in all discussions regarding my treatment

  • The staff kept us informed and at ease, op was fine about 15 mins all in all  very good..

  • 19 March. The service I received was exceptional. Many thanks to all staff.

  • Very good experience. Staff are wonderful

  • I am really pleased with the team at Probus Surgery 10 out of 10 from me caring and relaxed ,on time and friendly .

  • I found the experience at Probus very good ,the staff were very friendly and kind and all went well.

  • Staff really very kind and made every one feel at ease. Thank you.

  •  All the staff  Surgeon, Nurses and HCAs are helpful courteous At every stage the process, my options and possible outcomes were explained in depth.  I cannot praise them enough!

  • Staff very friendly and efficient.

  • Absolutely the best treatment centre.  The staff were all extremely kind and helpful, I was very anxious , the nurse was so sympathetic and reassuring.   Cannot rate them highly enough, thoroughly recommend anyone to go there for treatment .

  • I was made to feel at ease . Very pleasant people. The surgery went well . The whole procedure from start to finish was very good. Thankyou to everyone who was so nice

  • Thanks for the excellent service I received yesterday.The staff were very kind and helpful all the time I was there. Thanks again.

  • The attention I received at Probus Surgery was excellent, definitely "A ⭐" Thank you to you all.

  • Thank you so much.

  • Excellent service. All very friendly and supportive and caring in every way. Thank you

  •  I would even say wonderful. The only exception was the machine near Reception- its readings for my height and weight were very far from the truth!

  • Excellent top service.  Healing well. I would like to get the other one done ASAP. I could make a cancellation or short notice if needed.  Many thanks.

  • Very good and attentive when they were under much extra pressure on the day I attended.

  • Was well looked after . Plenty of information.

  • Excellent service ,I never felt any pain ,during and after surgery. It is now the 4 th day and only a small amount of discomfort and bruising

  • I cannot praise it enough it’s my second visit and wonderful treatment and staff make you feel relaxed highly recommended regards

  • Excellent experience everyone was so kind and caring and looked after me so well thank you

  • A very good experience with excellent staff

  • couldn’t fault

  • Fantastic, friendly, efficient service

  • I would rate the whole experience as  ten out of ten

  • The staff are friendly , kind and helpful and my op went smoothly with no after effects. I give them all 10 🌟 stars. I am very happy with my 2 'new' eyes!

  •  I will mention however, and this probably isn't Probus' fault, the medical questionnaire made me feel unsafe because it included non-factual content regarding gender. I felt unincluded which was the opposite of what the form was meant for!

  • Excellent experience !

  • The surgery went very well and i was pleased with the care i received.

  • The care i received from all the staff at probus was excellent, they made me feel at ease before during and after my operation.

  •  very good care and support

  • My whole experience at Probus Surgical Centre was first class. Thank you

  • I attended Probus Surgical Centre for hernia repair surgery. The team involved  - Surgeon and the nurses  -  nursing team were very professional in their respective duties. I am thankful to them.

  • Everyone was very attentive and professional. I am very happy and grateful for this service I have received. THANK YOU

  • Nurses and surgeon and the rest of the staff were very kind and patient   with me and others.  A scary procedure for me, no doubt for everyone, made bearable but not fun!

  • BRILLIANT

  • Very kind and told me all the correct instruction. Unfortunately due to past and future medical issues I’m to be transferred to Trelisk Hospital for general anaesthetic for cataract operations.

  • Very professional from start to finish. All 3 members of staff, kind and caring.

  • I was very happy with my procedure, the service was excellent and the staff were all so friendly.

  • The treatment before and after excellent . A positive experience

  • Very good service thank you. I have no problems. Kind regards

  • The staff are very friendly and efficient. I felt quite comfortable with the whole experience.

  • The experience  was good  and all the staff were excellent thanks

  • Perfect service and so far a great result having dressing changed to morrow thank you so much for care.

  • Dear Probus Surgical Centre. I would just like to add to my overall experience of (A) in that I found my found my whole visit amazing. Every member of staff, reception, Nurses, Surgeon, could not have done enough to make me feel relaxed and confident. One thing, which was my fault, I forgot to ask for a Sick Cerfificate to cover me for two weeks, which I have to pass to my employer, could you oblige please. Many thanks

  • Service was very good and professional, looking forward to next appointment

  • Very good service

  • Staff were very efficient and professional and friendly. Thank you all much appreciated

  • Excellent care by all.

  • The service was excellent faultless,

  • Very good service and very good team work.

  • Excellent experience staff wonderful well what can you say about surgeon he is the best ,such a gentleman.

  • Excellent service seen on time options explained clearly, many thanks.

  •  All staff very pleasant and helpful thanks to all.

  • Lovely well appointed place..... thanks to everyone who helped ..... you were so kind and supportive...... I had been very anxious even fearful about it all and to be told that I actually didn't need an op was amazing !....10 out of 10 for all the great team you have there .... God bless you all ..... I rarely get out nowadays but I can actually say I celebrated St.Pirans Day in fine style !.... thanks again .xxxx....

  • Service was very good, I have no complaints at all

  • Thank you for being so kind and reassuring

  • Very good and caring staff

  • Good to talk to easy and understanding very nice people 😊

  • Thank you

  • I attended Probus surgery and my experience was very good. I was very happy with the service l received

  • Very good service extremely professional and efficient and caring

  •  I was welcomed by a member of staff as soon as I arrived.Everyone was very friendly,helpful and I received excellent communication throughout my consultation with surgeon. I came away from my appointment feeling very positive.

  • Everything was excellent first class thank you all ,

  • It was a very wonderful session I felt relaxed and properly attended to also the advices was relieving and encouraging so I can get ready for my surgery.

  •  Very good indeed

  • I would say that my experience at the Probus Surgical Centre was very good, in fact faultless, from when I entered the Centre until I left.

  • Warm & polite reception throughout the experience. At ease from start to finish.

  • Very professional, organised and polite .

  • Rang in to say service was outstanding.

  • Very good attentiveness all round

  • Very good service, surgeon explained my procedure very clearly.

  • Great staff and made me feel very comfortable and at ease

  • Easy to find and park, very punctual, and good explanation of process.

  • Brilliant service very kind and helpful.

  •  I was seen quickly and everything was explained clearly and I understood it all. Everyone seemed very friendly and efficient

  • Thank you!

  • The Docter was really nice , and explained everything , made me feel really relaxed and confident about my up coming surgery

  • Staff put me at my ease and explained what was going to happen

  • Friendly, efficient service

  • Found the consultation as well as the consultant Excellent for my questions etc I had not to mention having been so anxious..:)))

  • I rate at Excellent!!

  • Excellent prompt caring service - very grateful Back to see surgeon next month for more of the same!!

  • First class in every way.

  • Everyone very helpful and considerate.

  • All excellent

  • Very pleased with my appointment. Thank you.

  • Thank you

  • Very happy with my visit to Probus lovely place to visit

  • Had a little bit of trouble, finding exactly where I had to go, but apart from that it was very good!

  • Always so friendly x

  • Treatment was very  good, well looked after by all involved, thanks.