HIGH QUALITY CARE

It is easy to make statements like ‘we endeavour to provide the highest quality service possible’ or ‘you will experience a perfect outcome to your surgery’. Yes, comments like that are easy to make but not so easy to actually do. At Probus we really do just that.

Quality is something we are very proud of; we constantly strive to do things better for our patients. Our ethos is to give you, our patient, an extraordinary experience when you choose to come here for your surgical procedure.

• By focusing on a select range of specialties, we concentrate our efforts on being the best provider of the procedures we offer; our surgeons regularly perform high volumes of the surgery they specialise in.

• A focused range of procedures means tighter controls – we maintain exceptional standards of care and cleanliness and achieve outstanding results.

• As a Surgical Centre we only provide scheduled surgery, which means patients can feel confident that their procedure will happen as planned, without sudden cancellation because of competing priorities.

• Our Surgical Centre comes very highly recommended by those who’ve been treated by us. 99% of patients would recommend our Surgical Centre according to the NHS Friends and Family Test (FFT).

• We regularly receive positive feedback from patients who want to tell us how great their experience was.

The Care Quality Commission (CQC)

The Care Quality Commission (CQC), an independent regulator of health and social care in England, rated the Surgical Centre as good. This means you can rest assured that our services are safe, reliable and patient-focused.

We know that our performance is a vital part of trusting us to care for you, your patients or loved ones, which is why we want to share the following information with you.

Please click here to view our latest inspection report: CQC Inspection Report September 2016

UPDATE OCT 2022: CQC carried out a review of the data available to them about us on 07-07-2022. They have not found evidence that they need to carry out an inspection or reassess our rating at this stage.

Our Statement of Purpose

The ‘Statement of Purpose’ as its name implies will inform you of our specific reasons for existing and will further clarify some of our values.

Download the statement of purpose here: Statement of Purpose 2023

NHS Choices

Below is the link to our Probus Surgical Centre page on the NHS Choices Website. Please view our ratings and reviews.

http://www.nhs.uk/Services/clinics/Overview/DefaultView.aspx?id=99012

Surgical Centre Policies

The Surgical Centre has an extensive range of policies covering clinical and corporate activities. These include:

Smoke Free Policy April 2023

Patient Access Policy – July 2023

WRES + action plan Aug 2022

Quality Account 2022-2023

Privacy Notice including Cookies – Patients

Data Opt-out Privacy Notice

If you have any queries relating to the documents please email psc.enquiries@nhs.net