Friends & family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend our services to your friends and family if they needed similar care or treatment. This means every patient is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

For more information about the programme visit NHS England

Below are our latest results:

December 2024 – Family and Friends Results = 100% Very good or Good.

Comments:

Staff were very friendly and efficient and the operation was quick and painless.

  •  Superb

  • Excellent thank you

  • All staff professional, caring  and made me feel very cared for.

  • Very good experience, everyone put me at ease

  • Very good service. Thank you.

  • I was impressed with the facilities, no knowledge and professionalism of all those involved while all with a warm and friendly manner

  • A the staff were excellent. Very attentive & very reasuring.

  • Svc very good. Happy Christmas, all the best for 2025.

  • Service was brilliant, staff were marvellous, very pleased with everything.

  • Very good service

  • I am pleased to say the service received at Probus was excellent. Thank you all very much

  • Amazing team

  • Brilliant kept informed with all steps during procedures

  • Very good my whole experience was fantastic

  • I came in for my op on 04/12/2024 and had excellent service. Surgeon and his team were very kind and put me at ease immediately. Thank you to all of you.

  • Svc very good, Happy Christmas,  Best Wishes for the New Year.

  • Very satisfied

  • Ref feedback survey. Cateract surgery 04/12/2024. Service experience = a) Very good.

  • More than very good ... absolutely brilliant in every way. Booking, nurses, dr and everyone who spoke to me. Couldn't be any better at all. Absolutely delighted

  • Overall very good care

  • A Great service and the team where excellent

  • 5 STAR service. surgeon was very gentle in applying local anaesthetic and there was a very calm, professional atmosphere provided by nursing staff. Good post op advice and instructions given

  • The service was excellent.

  • Thank you for your wonderful help and expertise. The staff and surgeon were amazing. The operation was totally painless and any nervousness on my part was very rapidly dispelled thanks to the lovely atmosphere and highly professional staff. My post op healing is going well and with no issues

  • Thank you very much for surgery team very good service and profressional work.

  • First class and super operation with excellent staff everywhere

  •  Very efficient and courteous appointment.

  • As always nice friendly service.

  •  Thanks for all your help.

  •  Recently had carpal tunnel surgery and the care was excellent and very professional. surgeon and her team made me feel very comfortable and at ease

  • The team made me feel comfortable and over all everyone was very nice and friendly, thank you very much,

  • Thank you for your very good service at my recent surgery at Probus.everyone was just brilliant

  • Short and sweet

  • Excellent and thank you

  • A Wonderful service.. so grateful for a new lease of life.. the staff and team were fantastic and the surgeons skills magnificent.. thanks so much to all envoled

  • The team made a very unpleasant experience a little more tolerable.

  • Excellent service and quality staff made my visit very good

  • Very good experience. Pleasant , friendly staff. Excellent communication with opportunity to ask questions about procedure and aftercare. I was the last patient of the day and my treatment  was unrushed.

  • A !!! Excellent centre , Nurses & consultant professional & caring from greeting through to after care , thank  you for making me feel so relaxed

  • Service very good, in fact excellent. Thankyou for your kindness in all departments. Much appreciated.

  • I am pleased to confirm that I was very happy indeed with the service and care provided .

  • Thank you

  • Excellent treatment pleasant staff

  • My experience was very good. All the staff were very conscientious and helpful throughout.

  • Very good service  I serviced that  runs on time with pleasant people

  • All the staff including receptionist, nurses and Dr were excellent.

  • Fantastic treatment, thank you to the whole team

  • The whole experience was very professional and I was very well looked after

  • Better than very good,it was excellent. Staff super friendly and super efficient. Operation was nearly a pleasure. No hesitation in recommending this surgical site. Top notch.

  • Excellent experience. Amazing people. All wow

  • Excellent care

  • Very good experience

  • My experience was very good. Lovely staff, l felt really calm and at ease.

  • It all went very smoothly as last time. Very pleased.

  • Excellent. Very friendly and professional. 5 star

  • Very very good.  Excellent

  • I would just like to say that my experience at Prubus Medical Centre was outstanding. The team that dealt with me put me at ease and we’re so professional. They also rang the next day to check everything was ok and that if there was any problem or questions to be answered that I should ring straight away. From the receptionist at the front desk to the nurses and the doctors I would say this is a very special clinic indeed. Kind Regards

  • Thank you so much for the excellent treatment you provided for me yesterday. First class on all counts

  • Thank you

  • My appointment was fantastic the Surgeon and all the staff were brilliant service was excellent and second none can't thank you enough. May I wish you all a very Happy Christmas and 2025 and continued success.

  • All staff were very polite, everything went very well and treatment was excellent. Thank you

  • My experience at Probus Surgical Centre was excellent  everyone was very helpful, friendly and explained the procedure concisely with a kind friendly approach

  • Every part of the journey from admission, theatre and discharge made it an easy process and made me feel at ease from start to finish

  • The  care I  received  on the  12th Dec  was excellent

  • Excellent experience. Very little post op pain or discomfort which is die to excellent surgical technique. Nurse also very supportive. Thank you

  • Had cataract operation. Experience was excellent. Caring and professional staff took all my concerns away.

  • Good

  • Everyone were very kind and professional. Can't thank them enough.

  • A* excellent service excellent staff Say thnx you to the whole team

  • Thanks very happy with the outcome

  • Very good service thankyou so much. Merry Christmas to all.

  • The service I received when attending  Probus for eye surgery was excellent in all respects. Thanks to all concerned with the procedure and a successful outcome.

  • A lovely team, thank you

  • Excellent  care thank you have a great  Christmas to the all the team

  • Would have put excellent but it wasn't mentioned.

  • First class free service Would contribute towards a third world cataract operation -   Would want money to go to an operation not a CEO

  • Very caring

  • The whole team there was marvellous I was put at ease as soon has I arrived

  • I was very pleased with how quickly everything was done.

  • Everything was 100% first class

  • I rate the service as very good, very efficient.  I was well informed of what was happening and all the staff were lovely, kind and made me feel at ease.

  • It was an amazing experience. I had the procedure  yesterday. My vision is so clear today, it is better than the left eye which was done  a few months ago

  • Excellent service Very helpful staff.

  • My experience was very good. Everyone was very kind and understanding of my worries.

  • I was very impressed with the service I was told what was happening at every stage everyone was kind and thoughtful

  • My recent cataract operation was an excellent experience. Fantastic treatment from the team, it was NHS at its finest. Thank you so much. Paul.

  • Excellent. Kind and considerate staff. Many thanks.

  • Procedure was so efficient. The Team and Surgeons are wonderful. I was treated with care, kindness and respect at all times. So very grateful to you all for making my life a lot easier. THANKYOU! Wishing you all a very Merry Christmas and all good wishes for the New Year ahead. Xx

  • Very good service, surgeon and centre staff all excellent. Good patient care

  • Very pleasant experience and excellent putcome. Thank you.

  • I was running late but was fitted in and overall service was excellent.

  • relaxed

  • Excellent and efficient service All staff very friendly and professional

  • Excellent service, on time, very friendly and helpful staff.

  •  Excellent

  • Good,friendly and informative

  • My experience was extremely good. The staff explained the procedure as we went along and answered my questions. They were very kind and professional. The treatment was fantastic. I no longer need to wear glasses.

  • Excellent

  • Excellent treatment  thank you  everyone Have  had no problems  an  my sight is so much better. 

  • Outstanding

  • Treatment excellent. Very kind staff which was much appreciated. Thank you so much.

  • The service was excellent, everyone was kind and very helpful

  • Service was executed very professionally

  • Made to feel at ease, very considerate and helpful staff. Will have no concerns if I have to get the cateract in the other eye done.

  • Treated with respect  .. can recommend you all  …thank you

  • first rate

  •  The team was very attentive and professional.  All in all it was a good experience

  • Absolutely the best service and treatment anyone could wish for

  • Everything and everybody very good. Excellent, respectful and caring service. My much appreciated thanks to all the team

  • Exceptional service. The nurses were wonderful and Dr Murjaneh is a star. I am extremely grateful. Thank you.

  • I would like to thank surgeon,his team and all at Probus who made my recent appointment very relaxing and comfortable,I am now able to see much better and enjoying my "new eyes".Thank you once again,

  •  I was very happy with my treatment and your staff made me feel relaxed and comfortable. Overall excellent. Thank you

  • The staff at Probus were very proffesional and friendly. The treatment I received was first class.

  • All staff excellent and helpful.

  • Thank you to all the team at Probus

  • My experience of my treatment is very good, in fact it was excellent. Thank you everyone involved.

  • The team of nurses and doctor were  very good I did fined the treatment for the last few minutes painfull  no fault of the team it was just unfortunate for me .

  • surgeon did a fantastic job and my sight is much improved. All of the staff were lovely and I am very grateful. Thank you

  • Very good experience. Everyone was very professional and explained things very well. The staff were friendly and put me at ease.

  • Very good from reception to surgery and discharge. Excellent service. Vision now brilliant.

  • Everything was fine I  found the whole experience very good

  • Really good service staff Really good

  • In response to the survey I found the experience very good therefore a)

  • It was fine, everyone was friendly and priffessional

  • My first attendance at the surgical Centre. I can honestly say I was highly impressed and very satisfied with my visit. Great team and cheerful efficient front of house service! Thank you

  • All members of staff were extremely helpful, from the receptionist to the surgeon, everyone was perfect and I left feeling very confident in the treatment I will receive. Thank you

  • The Doctor was polite, efficient and very informative. I left knowing exactly what treatment was recommended. A very pleasant experience

  • I had a very good experience at the Probus Surgical Centre, lovely friendly staff and so helpful.

  • Very good service

  •  Thank you

  • Very good experience 🙂

  • A very pleasant receptionist and Doctor.   I was very impressed that I was given a choice of dates for my procedure and I haven't got to wait for months.

  • Staff were very helpful and friendly.

  • The service was very good,easy booking in and didn’t wait long,they was very helpful and friendly couldn’t have asked for more.

  • Thank you

  • Very good service from friendly and efficient staff

  • Probus Surgical Centre (PSC) is an outstanding NHS facility. The reception team are polite, helpful, and cheerful. The clinical staff are professional and informative. Essentially, my experience of PSC was first class and other NHS facilities would do well to emulate their level of care, expertise and psychosocial competence. I wish PSC was my GP practice

  • Excellent Service

  • Very good service thankyou

  • Fantastic appointment with surgeon and his nurse and the Team. Excellent facilities at Probus Medical Centre.

  • Efficient. Staff were very pleasant and helpful. Overall a good experience

  • Great staff and a quick service

  • Seen a little early, which was helpful, consultant was friendly, reassuring and gave me plenty of opportunities to ask questions.

  • Lovely and clean lovely workers went in quick and was told everything I needed to know about what I had and about the operation

  • Superb communication and explanation of the options and procedures