Friends & family Test
Would you recommend this service to friends and family?
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.
It was introduced in 2013 and asks patients whether they would recommend our services to your friends and family if they needed similar care or treatment. This means every patient is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.
For more information about the programme visit NHS England
Below are our latest results:
November 2024 – Family and Friends Results = 99% Very good or Good.
Comments:
My experience at probus surgery was great I was looked after by everyone thanks so much to you all
A +++++++! Wonderful, everyone is amazing... huge thanks and appreciation to magical surgeon and staff and all for their care. Couldn't be bettered. Sincere thanks to all. Probus is just the best, it feels like a family. Xxx
(a) Very good, my second time, everyone so kind and professional.
Very good at the moment l have a shadow in the corner of my left eye will contact you if it doesn’t improve
My visit on Monday was excellent in every way the staff are wonderful and I have no hesitation in coming back to have my left eye done. Well done everyone.
Thank you all for my excellent care , all the doctors and nursing staff were very caring and attentive , so thank you again
Excellent service
First class.
My experience with Probys team is very good. From the reception to the staffs, they are welcoming and attentive to my needs. Surgeon is such a wonderful person along with her team. Thank you for taking good care of my hand operation.
Excellent all the staff were friendly and very helpful Mr North the surgeon was very good and operation was painless and very quick
Very good service. With respect and great care. Very pleased.
Amazing experience , staff are very kind and the procedure itself was extremely quick and painless , would recommend to everyone , thank you all very much
Great communication ,very friendly and put me at ease . Clean and modern environment.highly recommend.
Professional & Caring Gave relevant information at all stages
The team are all excellent
I found all the staff very professional making me feel at ease. Overall my operation and care was very good.
Excellent service, friendly and reassuring staff. Would definitely recommend your services! Thanks to all.
I was very pleased with every body involved with my surgery very well organised staff well informed me with each stage of operation top marks Thank you
I was very well looked after by all the staff who were welcoming and reassuring, and I am recovering well. Thank you
Fantastic! Wonderful. I can see perfectly. Dear surgeon. Thank you so much for your amazing work. No side effects except a tiny bit of flickering even now and then, but I am sure that will go. Thank you to all the staff and for the very welcome cup of coffee and biscuits afterwards. I thoroughly enjoyed this experience once again. Thank you to all once more.
Amazing, caring staff. Put me at ease after thorough explanation of procedure that seems to have all gone to plan. Woke this morning after sleeping soundly followed advice given, now just letting nature take its course. Huge thanks to all involved.
Would have given a*) excellent if it was an option. ALL staff and colleagues were very friendly, informative and helpful.
in fact, exceptional! Everyone involved in both cataract surgeries was extremely efficient, reassuring and friendly. I consider myself to be very fortunate to have such a professional service on my doorstep. Thank you to all at Probus Surgical Centre.
Ecellent
👍 it was nice to be treated like a human being. Extremely capable and friendly staff
The overall experience was very good. The staff were very friendly and reassuring. I was kept well informed from the start, the op was easy with no problems. I can't wait fir the next one! Thank you to all involved.
I thought my care was very good 😊
Fantastic everything went well
Very caring and efficient service regarding my inguinal hernia repair. Good pre and post op written and verbal information and instructions.
Service as I’ve come to experience over my 82 years with the NHS is beyond reproach, absolutely excellent. Thank you. Captain
The service I had was amazing Staff did there job well many Thanks To professional team
I would recommend Probus Surgery to everyone. Excellent service.
Excellent service. Nursing staff efficient and kind and surgeon's explanation very clear. Thank you.
They where all so lovely 😍 very good and quick all great.
1st rate , friendly professional service
I was a bag of nerves and the lovely staff looked after me brilliant taking to me and made me laugh such caring people Comfortable waiting room and they also checked you were fine Had both eyes done but was in a state both times. Will recommend people to have there eyes done there Is very well done from one happy lady who can see xxxxx
BRILLIANT! HOW DO I Get my follow up appointment tment?
Very friendly and relaxing experience.
An excellent experience. Surgeon and staff all brilliant. I’m very grateful. Thank you
Unbelievable Service from admin to the top surgeon
Very good and professional
Wonder service by surgeon and the team.
The service was very good... I have emailed the team at PSC
Excellent care and professional people. surgeon is amazing. Such a kind person too.
Efficient quick and lovely helpful and friendly staff
Very efficient set up
Would certainly use your facility again should the need arise. Happy & cheerful staff which can make a big difference when a patient can be a little nervous. Thank you all.
Excellent service really nice team .Thankyou
Very good service absolutely amazing. All staff friendly and informative all through the process .Would highly recommend the Probus Surgical centre for any procedure.
Very good visit. I was able to get a quick appointment for surgery. I was well briefed on the procedures, and was able to get all the paperwork done whilst at the surgery. Very well done
An excellent service all round. Really exceptional.
Great service , nurses made you feel very comfortable and at ease. The surgeon wasn’t bad either 😆
Excellent service from the whole team. Friendly. Reassuring to calm nerves. 5 star
I was very impressed with the treatment I received and the staff were excellent. A big "thankyou" to you all.
I had excellent treatment for my cataract operation on 13th November.Your staff were efficient and kind.I would recommend Probus for treatment.Thankyou all very much.
Excellent. Seen on time, professional staff who talked me through everything and kept me calm, surgeon was excellent, clean, sterile environment, given after care information amd instructions at end. Highly recommend 5*
Efficient service throughout my visit- same again for my 2nd eye please.
Very good experience. Would recommend to others.
Excellent, thank you
The treatment and service I received was excellent and won't hesitate to return for the other eye...Thank you and your team…
Thank you for the second time to the surgical team at Probus Surgery I rate my treatment as excellent so relaxed and professional made me feel at ease even though it is quite a daunting experience well done.
Made to feel comfortable and relaxed.
Everyone was so kind and put me at ease. Cleanliness was exceptional thank you.
Excellent !!
A* - very friendly team who talked me through pre and post procedure so I knew exactly what to expect. Extremely professional throughout - a big thank you to all of them.
Fantastic service
This was my second visit to Probus. The staff were amazing. So reassuring and caring. My treatment was first class. Thank you x
Outstanding
Re. the text message received on Monday 18th I answer 'a) Very good'. All of your staff with whom I had any interaction were polite, helpful and caring.
Everyone very caring and helpful
Hi the experience was very good the nurses and doctor are very friendly and relaxed that made relaxed thank you very much
My experience was very good All very professional & all staff so friendly. Thank you Probus team.
Excellent service, first class
My experience at Probus surgery was excellent all staff and surgeons were superb and very polite. A credit to your hospital Thank you so much
The service was A+ excellent, very friendly, caring and professional team many thanks.
My experience at Probus Surgical Centre was superb from start to finish. surgeon and his excellent team of nurses were professional to the highest degree but never patronising or condescending. Strange to say, I felt fully relaxed during my surgery especially as I was able to converse with the whole team as it went on, in a nice lighthearted manner. Special mention must go to nurse who put me at my ease prior to surgery and guided me faultlessly through a novel experience. I had been anxious in the days leading up to my op, but my fears were groundless. Top marks to all concerned, thank
all the staff were particularly caring compassionate and understanding
Treatment and staff were excellent.the only thing that needs to be looked at is the space restriction in waiting are and surgery area. More room is needed if you are going to expand this service for the wellbeing of your excellent staff and patients alike
Treatment at Probus on 21.11.24 was A+ excellent. Very pleasant and helpful staff. Everything went swiftly and smoothly from start to finish. ⭐️⭐️⭐️⭐️⭐️ Fantastic service! 😊
My experience at Probus surgery couldn't have gone better. Amazing friendly and professional staff. Outstanding service. Thank you very much. Kind regards.
Very very good. Lovely staff friendly and caring, thanks for looking after me so well 😊
Very good from start to finish thank you for the coffee and biscuits!!
My treatment was outstanding. I would like to thank all the staff for their kindness, efficiency and expertise. The NHS needs more establishments like your superb centre. Regards
The whole experience was very good, the whole team involved were very professional and friendly, which helped to
A big thank you to the team, they were wonderful. I was very anxious, they put me at ease and my eye is so much better. It’s lovely to have clear vision again.
(Excellent).
I was very pleased with all aspects of my treatment at Probus. Very helpful and informative staff, care shown throughout both cataract ops
Fantastic treatment and care from a very professional team Thank you Probus for my Cataract surgery!
Excellent service. Richard looked after me incredibly well. Nothing was too much trouble. He was kind and considerate throughout. Thank you all.
thank you!
Everyone so caring and professional
The service was very good, warm professional and kind, thank you very much for all your help
Excellent treatment.
The service I received yesterday was exceptionally good from the minute I arrived to the leaving. Everyone was friendly and very informative. Nothing was any trouble and I felt like a VIP. Many thanks looking forward to returning soon for the follow up and then second eye op.
Completely satisfied with the first class service and attention from the whole staff, 5 stars for all
Very good service
I was extremely grateful to be given the care, attention, follow up, and professionalism from everyone concerned at the Probus Surgery.
Again, very good service from everyone in your lovely team. It's no wonder your surgical centre is regarded so highly. Thank you
Extremely pleased with treatment at Probus today, thank you to everyone for your kindness, especially surgeon
My appointment was very good in every way. The staff went out of their way to put me at my ease and to take my mind off the procedure. The operation was efficient, professional and speedy without any sense of rushing. Thank you to all concerned
A pleasure to attend!
Very pleased with my procedure. Thank you..
Service was excellent. Probus is. Clean and calm and staff very good. Would highly recommend. Top marks
Everything was calmly and smoothly administered. I appreciated the friendly reassurance, pre and post op and the sense that I could ask questions at anytime. Thank you.
First class treatment
All the staff put me at ease. Courteous and caring. I appreciated this as l was rather nervous.
Excellent staff, treatment. Very efficient in all aspects. Couldn't ask for better. Thank you
I was very happy and impressed with the whole procedure and am looking forward to having my other cataract removed.
Every one was very good and caring during and after the operation
From the moment I attended the surgery, the whole experience was well explained and guided. EVERY staff member was professional and friendly and I couldn’t thank them enough. There was a small mistake made over the surgeon I was booked with and the surgeon working on the day but this was thoroughly explained and I was given the option to go ahead with the surgeon or not. Obviously I was more than happy and would recommend the surgery. Thank you all so much for the support on the day and for calling the following day to check on me.
It was beyond being ‘very good’. I would like to thank all the staff, nurses, assistants and especially Mr Toumia , surgeon for both my visits. All were kind,thoughtful ,helpful and caring throughout my two visits. Thank you !
fantastic from start to finish thank you!
Service was very good. surgeon and his team were very caring and friendly, making my visit and cataract operation less stressful. Big thank you to you all.
The whole process was very good I found all the staff very kind and reassuring. Thankyou
Excellent nothing was to much trouble,
Excellent service as before, also very friendly staff who reassured me throughout the hole procedure, thank you all.
The whole experience was excellent....all staff that were professional, knowledgeable and friendly. The procedure was explained and I felt I could ask any questions. Mr M is a very pleasant gentleman who is incredibly gifted...I would hsve mo hesitation in recommending the services provider at Probus Medical centre. Thank you 😊
Exellent sevice
A very good experience at Probus Surgical Centre
Spot on In all departments thanks to all
Excellent and friendly staff who were most attentive thank you see you in a few weeks
My experience was A rated. It was so much easier for me to attend an initial assessment at St Clare Medical Center. The surgeon and the nurse were very sympathetic and understanding to my situation. Looking forward to hopefully having my operation at St Clare Medical Center next year. Regards
I give the whole of my experience from first correspondence and face to face meeting including the experience of the operation A very big (A) I felt confident reasured and all information / instruction was very clear. My experience was henhanced by the team that day. Thank you to them.
I have already responded in more detail to an earlier message.
Not as good as the first one.
No waiting time, friendly staff and easy to park
Absolutely fantastic
I was very satisfied 😊 with your surgical centre. Thank you very much for your kindness.
Friendly, efficient, caring. Excellent service
professional service.
Both surgeon and his assistant were both very polite and friendly. Regards
It was A, very good thanks.
I was very impressed with all at the surgery. I was treated with respect and the young lady whom I saw first was gentle and kind and knew exactly what to do. The specialist answered all my questions. All very empathetic. Thank you.
Service was Very good.
Very good service, friendly staff, quickly dealt with
a very friendly team. Informative, kind and caring. Will definitely recommend. Thank you
Excellent service
Excellent service, doctor and assistant,professional,kind ,caring and listened !
Very kind and caring staff especially the doctor.
I found the service very good and explanatory and caring
My recent visit to Probus surgical centre was very good
I arrived about 45min early, booked in and was seen almost immediately. Excellent service
Professional and caring , clear about explaining the process.
The service I received on my appointment was excellent.made me feel that I was the only patient there.Thank you very much.
Very good service
It was a very positive experience and the service was excellent.
Very impressed. Clinic was on time and all the staff were very friendly, professional and efficient. Excellent
Excellent, thank you.
Very good advice and professional doctor and assistant, well done 👏
Experience was very good
Exceptional service
I found Probus extremely friendly and efficient.
The appointment was very slick and both the consultant and the nurse took the time to explain what was involved in the procedure.
This is the second time I have had treatment there and both times everything has been explained and made we feel at ease. Staff are excellent and treat you with such thought and care
It was very good I had heard it was now I've experienced it too thank you